Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Sara Gamboa

North Grafton,MA

Summary

Skilled in customer service and data entry, I excel in high-stress environments, as demonstrated at YRC Freight where I enhanced customer loyalty through empathetic conflict resolution. At Amazon, I improved inventory accuracy and efficiency. My adaptability and critical thinking ensure peak performance and problem-solving in dynamic settings.

Overview

2024
2024
years of professional experience

Work History

Inbound Stower

Amazon
  • Demonstrated flexibility, adapting quickly to changes in shift schedules or workload requirements as needed.
  • Improved warehouse organization by accurately stowing inbound items in designated locations.
  • Ensured accurate inventory counts by diligently scanning and recording all incoming products.
  • Separated damaged items from functional ones before placing on shelves.

Customer Service Representative

YRC Freight
08.2003 - 06.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Los Angeles High School
City Of Los Angeles, CA

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

YRC Freight
08.2003 - 06.2023

Inbound Stower

Amazon

Los Angeles High School

Similar Profiles

CREATE PROFILE
Sara Gamboa