Sara Garcia-Feria
Las Vegas
Summary
Professional hospitality specialist prepared for top-tier service roles. Skilled in delivering exceptional guest experiences with strong emphasis on teamwork and adaptability. Known for reliability, attention to detail, and passion for creating memorable dining experiences. Proficient in high-pressure environments, showcasing excellent communication, problem-solving, and multitasking abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Fine Dining Server
Mott 32 at Palazzo, Forbes Recommended Property
06.2024 - Current
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
- Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
- Collaborated with kitchen staff for seamless communication and accurate preparation of customized orders.
- Handled guest complaints professionally, resulting in satisfied customers and repeat business.
Fine Dining Server
Fontainebleau, Forbes Recommended Property, AAA 4 Diamonds
11.2023 - 06.2024
- Suggested and upselled wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
The Dorsey Lounge / Electra Lounge (Nightlife)
The Venetian Resort Hotel Casino
05.2021 - 12.2024
- Take and deliver accurate drink orders to the guests in a timely manner with a positive attitude.
- Provide information to guests regarding available beer, wine and premium spirits.
- Upsell of bottle, beverage and VIP services to guests.
- Communicate with management and other staff to rectify any and all of the guests needs, comments or incidents.
- Anticipate guest needs and provided proactive service.
Pool Cocktail Server
Hilton Lake Las Vegas Resort & Spa
07.2017 - 05.2021
- Performed responsibilities in accordance with all company standards policies and procedures.
- Delivered exceptional service by greeting and serving customers in timely friendly manner.
- Served chilled alcoholic and non-alcoholic beverages in bar environment.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Cigar server
Davidof Of Geneva At The Venetian Hotel And Casino
06.2016 - 05.2021
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as luxury brand of cigars to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Increased sales significantly by upselling higher-end products to customers.
Model Cocktail Server
Soak Pool / Palms Casino And Hotel
05.2023 - Current
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Anticipated guest needs and provided proactive service.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Maintained clean and organized bar area.
Education
Bachelor of Science - Hospitality
University of Nevada, Las Vegas
Las Vegas, NV05-2022
Skills
- Strong communication skills
- Relationship building
- Detail-oriented
- Exceptional customer service
- Tableside etiquette
- Fine dining experience
- Foreign language skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
Extensive Forbes training.
Timeline
Fine Dining Server
Mott 32 at Palazzo, Forbes Recommended Property
06.2024 - Current
Fine Dining Server
Fontainebleau, Forbes Recommended Property, AAA 4 Diamonds
11.2023 - 06.2024
Model Cocktail Server
Soak Pool / Palms Casino And Hotel
05.2023 - Current
The Dorsey Lounge / Electra Lounge (Nightlife)
The Venetian Resort Hotel Casino
05.2021 - 12.2024
Pool Cocktail Server
Hilton Lake Las Vegas Resort & Spa
07.2017 - 05.2021
Cigar server
Davidof Of Geneva At The Venetian Hotel And Casino
06.2016 - 05.2021
Bachelor of Science - Hospitality
University of Nevada, Las Vegas
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