Sara Garcia-Feria
Las Vegas
Summary
Professional hospitality specialist prepared for top-tier service roles. Skilled in delivering exceptional guest experiences with strong emphasis on teamwork and adaptability. Known for reliability, attention to detail, and passion for creating memorable dining experiences. Proficient in high-pressure environments, showcasing excellent communication, problem-solving, and multitasking abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Fine Dining Server
Mott 32 at Palazzo Hotel and Casino
Las Vegas, NV
06.2024 - Current
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
- Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
- Collaborated with kitchen staff for seamless communication and accurate preparation of customized orders.
- Handled guest complaints professionally, resulting in satisfied customers and repeat business.
The Dorsey Lounge / Electra Lounge (Nightlife)
The Venetian Resort Hotel Casino
05.2021 - 12.2024
- Take and deliver accurate drink orders to the guests in a timely manner with a positive attitude.
- Provide information to guests regarding available beer, wine and premium spirits.
- Upsell of bottle, beverage and VIP services to guests.
- Communicate with management and other staff to rectify any and all of the guests needs, comments or incidents.
- Anticipate guest needs and provided proactive service.
Fine Dining Server at Poodle Room
Fontainebleau Las Vegas
Las Vegas, NV
11.2023 - 06.2024
- Suggested and upselled wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
Fine Dining Server
Bouchon Bistro at Venetian Hotel and Casino
Las Vegas, NV
06.2016 - 10.2021
- Communicated regularly with kitchen staff regarding order status updates.
- Greeted guests upon arrival and escorted them to their assigned tables.
- Arranged side stations prior to meal service times for easy access during rush hours.
- Followed up with guests after meals to ensure satisfaction with overall experience.
Education
Bachelor of Science - Hospitality
University of Nevada, Las Vegas
Las Vegas, NV05-2022
Skills
- Strong communication skills
- Relationship building
- Detail-oriented
- Exceptional customer service
- Tableside etiquette
- Fine dining experience
- Foreign language skills
Languages
English
Spanish
Certification
Extensive Forbes training.
Timeline
Fine Dining Server
Mott 32 at Palazzo Hotel and Casino
06.2024 - Current
Fine Dining Server at Poodle Room
Fontainebleau Las Vegas
11.2023 - 06.2024
The Dorsey Lounge / Electra Lounge (Nightlife)
The Venetian Resort Hotel Casino
05.2021 - 12.2024
Fine Dining Server
Bouchon Bistro at Venetian Hotel and Casino
06.2016 - 10.2021
Bachelor of Science - Hospitality
University of Nevada, Las Vegas