Sara Garza
South Houston,TX
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Family Dollar
Arlington, TX
02.2025 - 06.2025
- Coordinated daily operations to enhance team productivity and service quality.
- Developed training programs for new staff, improving onboarding efficiency and knowledge retention.
- Analyzed customer feedback to implement service improvements, enhancing guest satisfaction scores.
- Managed inventory control processes, ensuring optimal stock levels and reducing waste.
- Led team meetings to align goals and strategies, fostering collaboration and performance improvement.
- Streamlined scheduling practices to optimize workforce allocation and reduce operational costs.
- Mentored junior staff in best practices and company policies, promoting a positive work environment.
- Implemented process improvements that increased workflow efficiency and reduced turnaround times.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Customer Service Cashier
Timewise Gas Station
South Houston, Texas
05.2021 - 10.2024
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Customer Service Representative
Food Town Grocery Stores
South Houston, Texas
04.2015 - 05.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
South Houston High School
South Houston, Texas02-2014
Skills
- Drawer management
- Order coordination
- Check processing
- Positive and professional
- Data entry proficiency
- Refund handling
- Lot maintenance
- Telephone management
- Customer inquiries
- Cash handling expertise
- Multitasking
- Price Checking
- Effective customer upselling
- Time management abilities
- Problem-solving aptitude
- Cleaning and sanitizing
- Training and mentoring
- Verbal Communication
- Professionalism
- Conflict Resolution
- Critical Thinking
- Team building
Timeline
Assistant Manager
Family Dollar
02.2025 - 06.2025
Customer Service Cashier
Timewise Gas Station
05.2021 - 10.2024
Customer Service Representative
Food Town Grocery Stores
04.2015 - 05.2021
High School Diploma -
South Houston High School