Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Sara Goins

Hanover,WV

Summary

Accomplished Pharmacy Operations Manager from Walgreen's Pharmacy, adept in workflow optimization and staff management, significantly enhancing efficiency and customer satisfaction. Expert in medication dispensing and fostering teamwork, demonstrated through streamlined operations and successful training programs. Achieved notable improvements in service quality and profitability, showcasing a strong problem-solving ability and reliability.

Overview

16
16
years of professional experience

Work History

Pharmacy Operations Manager

Walgreen's Pharmacy
10.2008 - Current
  • Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
  • Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
  • Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
  • Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
  • Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
  • Increased customer satisfaction by enhancing communication between pharmacists, technicians, and customers.
  • Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Trained pharmacy interns and newly hired pharmacy technicians.

Education

Associate of Applied Science - Medical Assisting

New River Community And Technical College
Beaver, WV
05.2014

Skills

  • Medication Dispensing
  • Pharmacy management
  • Workflow Optimization
  • Training and mentoring
  • Operations Management
  • Staff Management
  • Insurance Billing
  • Staff Training
  • Inventory Control
  • Immunizations
  • Teamwork and Collaboration
  • Problem-solving abilities
  • Reliability

Additional Information

References:

William Varney JR (current PIC)

(304) 308-0518


William Tyler Ball

(276) 433-1577


Ryan Dempsey

(304) 942-3928

Timeline

Pharmacy Operations Manager

Walgreen's Pharmacy
10.2008 - Current

Associate of Applied Science - Medical Assisting

New River Community And Technical College

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Sara Goins