Sara Golden
Ridley Park,PA
Summary
Dedicated server with a proven record of enhancing dining experiences through exceptional customer service and effective order processing. Skilled in managing service flow during peak hours and ensuring compliance with food safety guidelines.
Overview
11
11
years of professional experience
Work History
Restaurant Manager
The Blue Bell Inn
Blue Bell, Pennsylvania
02.2014 - 03.2025
- Elevated dining experiences through exceptional customer service.
- Welcomed guests warmly and presented them with menus to enhance their dining experience.
- Managed tables during peak hours to optimize service flow.
- Collaborated with kitchen staff to ensure prompt food delivery.
- Accurately processed orders using POS systems for efficiency.
- Increased sales by promoting desserts, appetizers, and specialty drinks.
- Inspected food items for quality and presentation prior to serving customers.
- Followed health safety guidelines when preparing and serving food products.
- Oversaw daily restaurant operations, ensuring smooth service and guest satisfaction.
- Managed inventory levels and ordered supplies to maintain kitchen efficiency.
- Trained and mentored staff on customer service standards and food safety practices.
- Coordinated staff schedules to optimize coverage during peak hours.
- Developed and implemented marketing strategies to attract new customers.
- Handled customer complaints promptly to preserve positive dining experiences.
- Ensured compliance with health regulations and maintained a clean environment.
- Collaborated with chefs on menu planning and seasonal specials for guests.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Maintained detailed records of sales transactions and daily shift reports.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Ensured compliance with all food safety regulations and sanitation standards.
- Optimized profits by controlling food, beverage and labor costs.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Managed accounts payable, accounts receivable and payroll.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
Education
Bachelor of Science - Sociology
Ithaca College
Ithaca, NY01-1996
Skills
- Customer service
- Order processing
- POS system management
- Table management
- Food safety compliance
- Sales promotion
- Table management
Timeline
Restaurant Manager
The Blue Bell Inn
02.2014 - 03.2025
Bachelor of Science - Sociology
Ithaca College