Sara Grenon
Mansfield,MA
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
27
27
years of professional experience
Work History
HR Systems Manager
New TSI, Inc. (New York Sports Clubs)
Boston, MA
07.2018 - 03.2024
- Human Resource Information System (UKG Ready) subject matter expert.
- Ensure accurate and timely processing of employee data including new hires/rehires, terminations, promotions, pay changes, and changes to employee information.
- Provide HR support to employees including interpretations of HR policies and procedures, and respond to employee inquiries regarding HR related issues
- Implemented new technologies to streamline operations, reduce costs, and improve internal customer experience.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Collaborated with other departments to ensure timely completion of projects.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Created training modules and documentation to train staff.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality and conformance.
- Produced thorough, accurate and timely reports of project activities.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Manager of Operations
LifePlans, Inc.
Waltham, MA
10.1996 - 03.2018
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Investigated customer complaints related to product and service quality or delivery issues.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Monitored team progress towards achieving milestones set forth in project plans.
- Scheduled meetings between internal teams and external stakeholders when necessary.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Hired and onboarded team members to meet immediate and expected demand.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
- Engaged with existing and potential clients to gain insight into needs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Education
Bachelor of Arts - History
North Adams State College
North Adams, MA05-1992
Skills
- Performance Management
- Workforce Management
- Policy Implementation
- Operations Management
- Performance Evaluations
- Staff Training and Development
- Cross-Functional Teamwork
- Verbal and written communication
Timeline
HR Systems Manager
New TSI, Inc. (New York Sports Clubs)
07.2018 - 03.2024
Manager of Operations
LifePlans, Inc.
10.1996 - 03.2018
Bachelor of Arts - History
North Adams State College
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