Lissette Williams, BBA
Executive Administrative Assistant
Brooklyn,NY
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Systematic, organized and tech-savvy Executive Administrative Assistant with successful experience in fast-paced corporate and retail settings. Hardworking team-player with expertise completing various clerical tasks and offering 7-year background implementing administrative systems, procedures, policies and monitoring administrative projects with little to no supervision.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Welcome Team Member
Town Sports International, New York Sports Clubs
Brooklyn, New York
05.2021 - 09.2021
- Exceeded monthly sales goal by assisting with daily reports, running analysis with micro strategy, gathering 600 total leads both online and in-person, and initiating guest passes.
- Established over 15-25 leads daily into fully packaged memberships including personal training, consecutively performing high levels of customer service.
Retail Reset Merchandiser (Contract)
Acosta Sales And Marketing, Inc
New York, NY
03.2021 - 06.2021
- Increased store traffic, customer, and management satisfaction by initiating performance duties and engaging with over 100 patrons daily as company's third-party contractor using integrity in alliance with company policy.
- Reset specific store departments or entire stores and fully setting up new stores according to planograms.
- Changed shelves, racks and displays to meet new schematic designs.
Front Desk/Self-Testing Associate (Contract)
Test And Trace Corps., NYCHHC
Brooklyn, NY
10.2020 - 02.2021
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Boosted patient satisfaction by utilizing extraordinary customer service skills to register patients with Picture Genetics Lab in compliance with HIPAA.
- Simultaneously recorded body temperatures and educated patients on COVID-19 CDC and NYS DOH protocols, safety measures, testing and vaccination care.
Front Desk
Body Space Fitness
New York , NY
07.2018 - 09.2019
- Innovated and established new ideas for closing sales and discounts with gym memberships, group classes, company apparel, amenities, personal training packages.
- Increased team, and clientele satisfaction producing13/15 (80%) score.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Executive Administrative Assistant
The Rogosin Institute Dialysis
New York , NY
12.2015 - 04.2019
- Resolved administrative problems by coordinating preparation of reports, analyzing data and identifying solutions.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Maintained supplies inventory by checking stock to determine inventory level, anticipating needed supplies and placing and expediting orders for supplies.
- Prepared correspondence, reports and other documents in final formats, using correct punctuation, capitalization, spelling, grammar and style.
- Managed communication to 5 executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Took accurate minutes of meetings by using iOS recording tools, reading meeting agendas and typing up minutes after meeting.
- Assisted with initial screening for different positions by setting up interviews, processing new hire paperwork and helping with payroll.
- Obtained signatures for financial documents and invoices.
- Preserved important, confidential files by developing electronic recordkeeping system, improving office efficiency 96%.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Arranged rapid office equipment repair and maintenance with vendors.
- Coached new employees on administrative procedures, company policies and performance standards.
- Maintained staff directory and company policy handbook for human resources department.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Handled client correspondence and tracked records to foster office efficiency.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and patient data.
Sales Associate, Front End Cashier (Seasonal)
Bed Bath & Beyond
New York, NY
01.2018 - 07.2018
- Helped customers complete purchases, locate items and join reward programs.
- Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue.
- Engaged with customers to effectively build rapport and lasting relationships.
- Produced 97% customer satisfaction score, and surpassed overall sales goals .
- Supported store success by encouraging additional services that aligned with purchasing intentions.
Front Desk Receptionist
Manhattan Athletic Club (Brooklyn)
Brooklyn, NY
08.2014 - 08.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained transaction security by verifying payment cards against identification.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Inspired10 employees leading by example when eagerly assisting with operational development.
- Successfully negotiated and completed sales in new membership training packages and increased business percentile by elevating action plans to observe and enhance client engagement, by assessing their needs, medical history and other interests including personal training, classes, and spa services.
- Analyzed club member feedback thus accommodating and adapting changes tactfully.
Education
BBA - Business Administration And Management
09.2017 - 11.2021
- Awarded Associate of Science degree in Business, May 2019.
- Member of the Campus Student Activities Board, 2018-2019.
- Member of the Black & Latinx Student Organization, 2018-2019.
No Degree - Cosmetology Education
04.2016 - 08.2016
- Relevant Coursework Completed: Professional Requirements, Anatomy and Physiology, Hair and Scalp Disorders and Diseases, Shampoos, Rinses, Conditioners and Treatments, Hair Styling, Coloring and Lightening, Skincare and Procedures, Safety and Health, Hair Analysis, Chemistry as applied to Cosmetology, Hair Cutting and Shaping, Chemical Restructuring, Nail Care and Procedures.
Skills
Multitasking abilities
Freelance Makeup Artist, Beauty and Fashion Blogger, Micro Social Media Influencer
In my free time, I both practice and professionally apply basic and glam makeup applications on clients to expand my Makeup Portfolio. During my time of studying, I completed an Internship for an independent beauty business owner, which helped expand my knowledge and expertise in the business side of the Beauty and Fashion Industry. I currently blog my experiences with website building applications such as Wix.com and Wordpress. I also market and promote my skills using social media platforms, and have influenced and maintained a substantial following in a 6-month period.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Welcome Team Member - Town Sports International, New York Sports Clubs
05.2021 - 09.2021
Retail Reset Merchandiser (Contract) - Acosta Sales And Marketing, Inc
03.2021 - 06.2021
Front Desk/Self-Testing Associate (Contract) - Test And Trace Corps., NYCHHC
10.2020 - 02.2021
Front Desk - Body Space Fitness
07.2018 - 09.2019
Sales Associate, Front End Cashier (Seasonal) - Bed Bath & Beyond
01.2018 - 07.2018
Metropolitan College of New York - BBA, Business Administration And Management
09.2017 - 11.2021
Brittany Beauty Academy Manhattan - No Degree, Cosmetology Education
04.2016 - 08.2016
Executive Administrative Assistant - The Rogosin Institute Dialysis
12.2015 - 04.2019
Front Desk Receptionist - Manhattan Athletic Club (Brooklyn)
08.2014 - 08.2015
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