Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Sara Gugliuzza

3499 Lockport Road Sanborn,NY

Summary

  • Hardworking college student with a focus on quality and success.
  • Enthusiastic Student skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting.
  • Flexible Team member recognized for completing quality work with minimal supervision. Highly organized and friendly individual with 3 years of experience taking orders and operating cash registers. Offering exceptional communication and multitasking abilities.

Overview

5
5
years of professional experience

Work History

Receptionist

Lumos Infrared Sauna
Williamsville, New York
03.2024 - Current
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Greeted visitors and provided them with assistance.
  • Scheduled appointments for clients, customers, and other visitors.
  • Ensured that all necessary forms were completed accurately before submitting them for processing.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.

Team Member

Tim Horton's
Lockport, NY
07.2019 - Current
  • Greeted and communicated with customers to take beverage orders and offer recommendations.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • managed morning rush of customers daily with great customer service.
  • Prepared and served coffee, espresso drinks, blended coffees, and teas.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure safety.
  • Worked hard to learn important tasks quickly to maximize performance.
  • Opened or closed the workplace with checklists to keep the establishment safe, organized, and customer-ready.

Cashier

Speedway Gas Station
Sanborn, NY
05.2020 - 08.2020
  • Preserved appearance of the store by arranging displays and merchandise racks.
  • Accepted cash and credit card payments, giving out receipts and provided correct change.
  • Used suggestive selling techniques to promote add-on sales.
  • Helped with purchases and signed customers up for rewards program for better deals.
  • Recognized by management for providing exceptional customer service.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Education

Associate of Applied Science - Business Administration, A.A.S.

Niagara County Community College
Sanborn, NY
05-2024

High School Diploma -

Starpoint High School
Lockport, NY
06.2020

Skills

  • Food and Beverage Service
  • Customer Service
  • Calm and Professional Under Pressure
  • Team Leadership
  • Money Handling
  • Coffee Expertise
  • Customer Retention

Affiliations

  • Riverside Presbyterian Church, Niagara Falls, NY
  • Volunteer at bazaar, 2015, 2016, 2019

Timeline

Receptionist

Lumos Infrared Sauna
03.2024 - Current

Cashier

Speedway Gas Station
05.2020 - 08.2020

Team Member

Tim Horton's
07.2019 - Current

Associate of Applied Science - Business Administration, A.A.S.

Niagara County Community College

High School Diploma -

Starpoint High School

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Sara Gugliuzza