Sara Hackett
Fort Bragg,CA
Summary
Expert in customer service and problem-solving, significantly boosting brand loyalty and operational efficiency. Skilled in training and mentoring, adept at driving professional growth and organizational success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Hardware Department Head
Mendo Mill &Lumber Company
07.2022 - Current
- Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
- Developed strong interdepartmental relationships to improve communication and collaboration across the organization.
- Mentored junior team members, providing guidance and support to foster professional growth and success.
- Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
Tasting Room Manager
Boccali Vineyards & Winery
07.2017 - 08.2021
- Enhanced customer experience by providing personalized wine tastings and educating visitors on wine profiles and pairings.
- Managed cash handling procedures effectively to ensure accurate accounting of daily revenue.
- Managed daily tasting room operations, ensuring a clean, organized, and welcoming environment for guests.
- Ensured compliance with all applicable local, state, and federal regulations related to alcohol consumption and sales.
- Implemented inventory control measures to minimize waste and maintain accurate stock levels.
- Contributed to increased brand awareness by actively engaging with visitors about the winery''s history, production process, vineyards, and awards received.
- Trained new staff members on proper tasting room procedures, product knowledge, and customer service best practices.
- Developed strong relationships with customers, resulting in repeat visits and positive word-of-mouth referrals.
Health And Beauty Aid and Supplements Manager
Lassen’s Natural Foods and Vitamins
09.2012 - 10.2016
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
High School Diploma -
Ventura Adult And Continuing Education
Ventura, CA06.2005
Skills
- Customer Service
- Problem-Solving
- Training and mentoring
- Work Planning and Organization
- Product restocking
- Professional and Courteous
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Organizational Skills
- Active Listening
- Adaptability and Flexibility
- Team building
- Task Prioritization
Timeline
Hardware Department Head
Mendo Mill &Lumber Company
07.2022 - Current
Tasting Room Manager
Boccali Vineyards & Winery
07.2017 - 08.2021
Health And Beauty Aid and Supplements Manager
Lassen’s Natural Foods and Vitamins
09.2012 - 10.2016
High School Diploma -
Ventura Adult And Continuing Education
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