SARA HANNI
SPRINGFIELD,VA
Summary
Dynamic sales and client relations professional with over 10 years of experience in driving revenue growth and enhancing client satisfaction. Proven success in consistently exceeding sales targets, boosting client retention rates, and fostering long-term strategic partnerships. Following a dedicated family leave, re-entered the workforce in 2020 and transitioned into residential real estate, utilizing a consultative and results-oriented approach to deliver exceptional client service and effective negotiation outcomes. Committed to building lasting relationships that contribute to client success and organizational growth.
Overview
22
22
years of professional experience
Work History
Licensed Realtor - VA
COLDWELL BANKER REALTY
06.2020 - Current
- Supported clients in executing buying and selling transactions to maintain compliance with real estate regulations.
- Analyzed market trends and implemented strategic marketing plans to enhance property exposure and buyer interest.
- Performed market analysis to identify competitive pricing, enhancing sales opportunities.
- Executed strategic negotiations of contracts and terms for clients, ensuring favorable results in all transactions.
- Utilized CRM tools to optimize client relationship management and lead tracking.
- Facilitated open houses and property showings to enhance property visibility and attract potential buyers.
- Facilitated collaboration among mortgage lenders, inspectors, and professionals to enhance transaction efficiency.
- Performed in-depth market evaluations to maximize seller profits while reducing time on market.
- Monitored local market trends and regulations to deliver informed insights and guidance to clients.
Senior Manager, Corporate Sales
Monumental Sports & Entertainment
06.2010 - 04.2012
- Managed ticket sales and customer service initiatives to enhance fan engagement for Washington Capitals, Wizards, Mystics, Georgetown University men's basketball, and Verizon Center family shows/events.
- Executed targeted prospecting and cold calling strategies to enhance revenue generation and expand client base.
- Developed and maintained strong client relationships to enhance account management using Archtics ticketing system and Salesforce.
- Drove revenue growth through effective business-to-business and business-to-consumer selling strategies.
- Strengthened client relationships and drove account growth by implementing proactive service strategies.
- Designed and executed new group initiatives to enhance ticket sales and revenue for Washington Capitals and Washington Wizards.
Regional Sales Manager
Washington Capitals
02.2008 - 06.2010
- Drove ticket sales performance for Capitals, exceeding established goals by 5% in 2008-09 and by 6% in 2009-10, contributing to overall financial success.
- Generated over $1.5 million in new ticket sales revenue for the 2008-09 and 2009-10 seasons.
- Collaborated with guest service department to enhance customer experience and achieve high renewal rates.
- Cultivated and strengthened key account relationships to drive customer satisfaction and retention.
Group Sales Manager - Countrywide Classic Tennis Tournament
Southern California Tennis Association
04.2007 - 02.2008
- Crafted detailed sales plan for group ticket sales during weeklong event, specifying revenue objectives and tactical approaches to achieve budgetary goals.
- Developed and executed innovative group ticket initiatives to enhance revenue generation beyond $100,000.
- Facilitated effective sales strategies by assisting Director of Sales in the daily management of seasonal account executives focused on a comprehensive range of ticket offerings.
Group Sales Account Executive
New Orleans/ Oklahoma City Hornets
05.2005 - 04.2007
- Drove group ticket sales as leading account executive for 2005-06 and 2006-07 seasons, resulting in over $635,000 in revenue at an average ticket price of $13.
- Spearheaded initiatives that boosted group ticket sales by over 60% from 2005-06 season to 2006-07 season.
- Led collaboration among game operations, marketing, and community relations to execute successful group initiatives including summer hoops, pack the house in pink, and dance team dance clinics.
- Drove group ticket deposit initiatives, resulting in highest league ranking for New Orleans sales staff in 2005-06 season.
- Optimized sales prospecting follow-up and upsell processes to enhance customer engagement.
Account Executive
Philadelphia 76ers
09.2004 - 05.2005
- Focused on generating new group sales business while cultivating strong relationships to ensure repeat business from sports leagues, churches, high school clubs, non-profit associations, and corporations.
- Surpassed new business sales revenue goal by 120%.
- Drove ticket sales performance, achieving 110% of established group sales target to enhance revenue generation.
- Coordinated various projects, including breast cancer awareness night, resulting in significant revenue generation and enhanced customer outreach.
Account Executive
Philadelphia Flyers
06.2004 - 09.2004
- Surpassed sales targets by executing cold calls to local businesses and the general public for Philadelphia Flyers during 2004-05 season.
- Achieved revenue generation exceeding $200,000 in a span of 4+ months, facilitating advancement to full-time Account Executive role with Philadelphia 76ers.
- Achieved top ranking among inside sales account executives for 2004-05 season, generating significant new sales revenue from full and partial season ticket packages.
Spring Training Customer Service & Ticket Sales Intern
Pittsburgh Pirates
01.2004 - 05.2004
- Drove sales initiatives as a key contributor to the team, resulting in an 11.1% increase in sales from the 2003 season through the successful promotion of new season ticket packages.
- Managed relationships with existing account holders while mastering the tickets.com system.
- Managed planning and execution of sales promotional advertisements and mailings, effectively partnering with marketing team to establish 2004 promotion and giveaway timeline.
- Facilitated processing of ticket sales transactions utilizing POS systems.
Education
B.S. - Physical Education and Sport
Indiana University of Pennsylvania
Indiana, Pennsylvania05-2004
Skills
- Dotloop, Microsoft Office 365, Archtics Ticketing System, Salesforcecom
- Strong communication skills
- Contract negotiation
Timeline
Licensed Realtor - VA
COLDWELL BANKER REALTY
06.2020 - Current
Senior Manager, Corporate Sales
Monumental Sports & Entertainment
06.2010 - 04.2012
Regional Sales Manager
Washington Capitals
02.2008 - 06.2010
Group Sales Manager - Countrywide Classic Tennis Tournament
Southern California Tennis Association
04.2007 - 02.2008
Group Sales Account Executive
New Orleans/ Oklahoma City Hornets
05.2005 - 04.2007
Account Executive
Philadelphia 76ers
09.2004 - 05.2005
Account Executive
Philadelphia Flyers
06.2004 - 09.2004
Spring Training Customer Service & Ticket Sales Intern
Pittsburgh Pirates
01.2004 - 05.2004
B.S. - Physical Education and Sport
Indiana University of Pennsylvania