Sara Hanson
Ventura,CA
Summary
Dynamic leader with extensive experience in customer service and training development. Proven ability to adapt and build relationships, fostering teamwork and improving customer satisfaction in dining environments.
Overview
23
23
years of professional experience
Work History
Waitress Trainer
Lure Fish House
Ventura, California
01.2020 - Current
- Trained new waitstaff on menu knowledge and customer service standards, enhancing overall guest experience.
- Monitored trainee performance, providing actionable feedback to support skill development.
- Fostered collaboration among waitstaff to create a supportive team environment during shifts.
- Implemented best practices to uphold a clean and organized dining environment.
Head Waitress
Allison's Country Cafe
Ventura, California
02.2004 - Current
- Served high volume of tables while supervising serving staff concurrently.
- Supervised waitstaff to ensure consistent delivery of high-quality customer service.
- Coordinated with kitchen staff for efficient order delivery to customers' tables.
- Trained new staff on menu items and cafe policies.
- Resolved customer issues, maintaining professionalism and calmness to enhance satisfaction.
- Welcomed customers at entrance, answered inquiries, recommended specials to enhance dining experience.
- Monitored dining room for cleanliness, proper table setup, and maintenance.
- Performed cashier duties, ensuring accurate payment processing and change issuance.
Preschool Teacher
Happy Ventures Preschool
Ventura, California
03.2009 - 06.2021
- Developed engaging lesson plans tailored to preschool children's developmental needs.
- Collaborated with fellow teachers to design and implement engaging curriculum projects that addressed diverse learning needs.
- Managed classroom environments by enforcing clear rules and applying positive reinforcement techniques to promote student behavior.
- Established positive relationships with parents through regular updates on student progress, fostering a supportive learning environment.
- Supported children's growth and education by partnering with parents for effective learning outcomes.
Education
Associate of Science - Dental Assisting
Santa Clarita Dental Assisting
Santa Clarita, CA 09.2020 - 02.2021
Some College (No Degree) - Early Childhood Education
Ventura College
Ventura, CASkills
- Menu training
- Customer service
- Order coordination
- Training design
- Staff evaluation
- Issue resolution
- Team collaboration
- Adaptability
- Relationship building
Timeline
Associate of Science - Dental Assisting
Santa Clarita Dental Assisting
09.2020 - 02.2021
Waitress Trainer
Lure Fish House
01.2020 - Current
Preschool Teacher
Happy Ventures Preschool
03.2009 - 06.2021
Head Waitress
Allison's Country Cafe
02.2004 - Current
Some College (No Degree) - Early Childhood Education
Ventura College