Sara Harkins
Lancaster,OH
Summary
Healthcare professional with expertise in managing prior authorizations and building strong relationships with healthcare providers and insurance companies. Demonstrated ability to adapt to changing needs while achieving consistent results. Skilled in medical coding, insurance guidelines, and effective communication.
Overview
12
12
years of professional experience
Work History
Patient Referral Coordinator
The Ohio State University College of Optometry
01.2025 - Current
- Enhanced patient experience by coordinating timely and efficient referrals to specialists.
- Streamlined referral processes for improved patient satisfaction and reduced wait times.
- Developed constructive working relationships with local healthcare facilities which resulted in seamless patient transfers.
- Maintained strong relationships with referring physicians, resulting in increased referral volume.
Registration Coordinator
The Ohio State Wexner Medical Center
01.2024 - 01.2025
- Provided exceptional customer service, addressing inquiries promptly and resolving concerns professionally.
- Boosted department efficiency with meticulous attention to detail in managing patient records and appointments.
- Increased accuracy of insurance claims submissions by diligently verifying coverage details before filing.
- Maintained strict compliance with HIPAA regulations, safeguarding patient confidentiality at all times.
Prior Authorization Coordinator
Cardiovascular Specialists
01.2020 - 10.2023
- Improved patient satisfaction by efficiently managing prior authorization requests and ensuring timely approvals.
- Reduced errors in documentation by meticulously reviewing medical records and verifying patient information.
- Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
- Provided empathetic support for patients navigating complex medical systems, offering guidance and assistance throughout the prior authorization process.
Soldier
Army National Gaurd
05.2013 - 05.2021
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
- Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
- Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
Education
Bachelor of Science - Human Development
The Ohio State University
Columbus, OH08-2026
Skills
- Authorizations
- Maintaining confidentiality
- Follow-up coordination
- Insurance verification
- Customer service
- Attention to detail
- Patient care
- Organizational skills
- HIPAA compliance
- Verbal and written communication
Timeline
Patient Referral Coordinator
The Ohio State University College of Optometry
01.2025 - Current
Registration Coordinator
The Ohio State Wexner Medical Center
01.2024 - 01.2025
Prior Authorization Coordinator
Cardiovascular Specialists
01.2020 - 10.2023
Soldier
Army National Gaurd
05.2013 - 05.2021
Bachelor of Science - Human Development
The Ohio State University
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