Leah Aguirre
ANAHEIM,CA
Summary
Skilled Patient Care Coordinator familiar with case management and care planning. 7-year history as Referral Coordinator working in busy healthcare settings. Comprehensive understanding of care spectrum and processes for care coordination.
Overview
7
7
years of professional experience
Work History
Patient Referral Coordinator
Hematology Oncology Medical Group Of Orange County
2017.03 - Current
- Monitored referral trends to identify areas for improvement and potential growth opportunities.
- Developed constructive working relationships with local healthcare facilities which resulted in seamless patient transfers.
- Supported positive outcomes for patients by monitoring their transition from primary care providers to specialty care services.
- Created a centralized database for all incoming referrals, streamlining communication between departments.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Coordinated transportation to get patients to and from medical appointments.
- Collaborated with healthcare providers to ensure accurate and comprehensive referral documentation.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Implemented electronic referral management system, improving tracking and follow-up efficiency.
- Trained new staff on filing, phone etiquette and other office duties.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Supported patients with necessary care during end-of-life phases by coordinating hospice care.
- Served as a liaison between patients, providers, and insurance companies during the referral process, addressing any concerns or questions that arose along the way.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Enhanced patient experience by coordinating timely and efficient referrals to specialists.
- Provided support and guidance to patients and families to navigate healthcare systems.
- Trained new employees on referral coordination procedures, ensuring consistent quality of service.
- Streamlined referral processes for improved patient satisfaction and reduced wait times.
- Followed document protocols to safeguard confidentiality of patient records.
- Maintained strong relationships with referring physicians, resulting in increased referral volume.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team meetings where best practices were shared leading to strengthened internal processes.
- Proficient in Epic and Aria , Cure Md
Education
Certification - Medical Assisting & Front Office
North Orange County Regional Occupational Program
Anaheim, CA05.2003
High School Diploma -
Katella High School
Anaheim, CA05.2000
Skills
- Critical Thinking Skills
- Customer Service
- Communicating to Patients and Families
- Insurance Verification
- Insurance Authorizations
- Attention to Detail
- Multitasking ability
- Documentation
- Medical terminology knowledge
- Patient Needs Assessment and Referral
- Patient confidentiality
- Patient Registration
Timeline
Patient Referral Coordinator
Hematology Oncology Medical Group Of Orange County
2017.03 - Current
Certification - Medical Assisting & Front Office
North Orange County Regional Occupational Program
High School Diploma -
Katella High School
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