Destinee Love
Baltimore,MD
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
2
2
years of professional experience
Work History
Patient Referral Coordinator
Baltimore Medical System
Baltimore, MD
11.2023 - Current
- Served as a liaison between patients, providers, and insurance companies during the referral process, addressing any concerns or questions that arose along the way.
- Enhanced patient experience by coordinating timely and efficient referrals to specialists.
- Streamlined referral processes for improved patient satisfaction and reduced wait times.
- Reduced appointment cancellations by proactively managing scheduling conflicts and rescheduling promptly when necessary.
- Collaborated with healthcare providers to ensure accurate and comprehensive referral documentation.
- Supported positive outcomes for patients by monitoring their transition from primary care providers to specialty care services.
- Participated in team meetings where best practices were shared leading to strengthened internal processes.
- Implemented electronic referral management system, improving tracking and follow-up efficiency.
- Created a centralized database for all incoming referrals, streamlining communication between departments.
- Assisted patients with insurance navigation, minimizing out-of-pocket expenses and maximizing coverage.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Coordinated transportation to get patients to and from medical appointments.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Assisted patients with coordinating long-term care for chronic conditions to support and manage illnesses.
- Contributed to the development of marketing materials that emphasized the practice''s commitment to streamlined care coordination.
- Conducted regular audits of referral records, maintaining accuracy and compliance with industry regulations.
- Increased overall revenue by consistently meeting or exceeding monthly targets for completed referrals.
Patient Service Representative
Baltimore Medical System
Baltimore, MD
06.2023 - 11.2023
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Used [EPIC] to schedule appointments.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Answered incoming calls, scheduled appointments and filed medical records.
- Facilitated communication between patients and various departments and staff.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
Patient Access Registrar
John Hopkins Bayview Medical Center
Baltimore, MD
10.2022 - 06.2023
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Optimized appointment scheduling by accurately recording patient preferences and availability while balancing provider schedules.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Contributed to a positive work environment by consistently providing exceptional customer service to both patients and colleagues.
- Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
- Developed a comprehensive understanding of medical terminology, aiding in the accurate documentation of patient visits and diagnoses.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared and processed patient referrals and transfer requests.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Education
High School Diploma -
Chesapeake High School
Baltimore, MD06.2021
Skills
- Maintaining confidentiality
- Follow-up Coordination
- Healthcare industry understanding
- Scheduling appointments
- Insurance Verification
- Critical Thinking Skills
- Medical terminology knowledge
- Patient documentation
- Payment Collection
- Proficient in [EPIC]
- Administrative and Office Support
- Database Search and Data Entry Skills
Timeline
Patient Referral Coordinator
Baltimore Medical System
11.2023 - Current
Patient Service Representative
Baltimore Medical System
06.2023 - 11.2023
Patient Access Registrar
John Hopkins Bayview Medical Center
10.2022 - 06.2023
High School Diploma -
Chesapeake High School