Sara Hernandez
Schererville,IN
Summary
Dynamic Store Manager with a proven track record at Smoke Shop, Inc., where I enhanced inventory management and fostered vendor relationships, leading to a significant reduction in loss. Skilled in cash management and customer service, I excel in creating engaging environments for both staff and customers, driving repeat business and operational efficiency.
Overview
23
23
years of professional experience
Work History
Store Manager
Smoke Shop, Inc.
Dyer, IN
10.2001 - 01.2025
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss. Used Microsoft Office - Excel and Word.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Updated POS system with new products and promotional offers.
- Developed relationships with multiple vendors.
- Created weekly work schedules for store personnel.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Updated and maintained store signage and displays.
- Prepared weekly reports on sales figures, expenses, and profits.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
Highland High School
Highland06-1999
Some College (No Degree) - Business
Saint Mary's College
Notre Dame, INSkills
- Reliable
- Cash management
- Retail sales techniques
- Vendor management
- Customer service
- Staff supervision
- Store operations
- Employee scheduling
- Inventory management
- Merchandise planning
- Verbal and written communication
Timeline
Store Manager
Smoke Shop, Inc.
10.2001 - 01.2025
High School Diploma -
Highland High School
Some College (No Degree) - Business
Saint Mary's College
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