Sara Iguchi
8555 Station Village Lane, Apt3212, San Diego,CA
Summary
Proven track record in enhancing guest experiences and streamlining service operations, notably at Miso Soup. Expert in guest service and reservation coordination, demonstrated through mentoring staff and fostering customer loyalty. Achieved significant improvements in service efficiency and customer satisfaction, leveraging exceptional communication and organizational abilities. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
Work History
Head Hostess
Miso Soup
05.2024 - 08.2024
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
Library Assistant
Palomar College
09.2023 - 05.2024
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Answered questions from patrons and helped to find desired materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
Restaurant Waiter
Gasto
11.2021 - 08.2022
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Education
San Diego State University
San Diego, CAAssociate of Arts - Economics
Palomar College
San Marcos, CA05.2024
Skills
Guest service
Reservation coordination
Exceptional communication
Cash Handling
Customer service excellence
Organizational abilities
Professionalism and Courtesy
Languages
Japanese
Native or Bilingual
French
Limited Working
Timeline
Head Hostess
Miso Soup
05.2024 - 08.2024
Library Assistant
Palomar College
09.2023 - 05.2024
Restaurant Waiter
Gasto
11.2021 - 08.2022
San Diego State University
Associate of Arts - Economics
Palomar College
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