Sara Janatkhah
Gaithersburg,MD
Summary
Dedicated and adaptable psychology student with experience in healthcare administration, customer service, and team leadership. Skilled in communication, organization, problem-solving, and providing positive experiences for diverse individuals. Proven ability to manage fast-paced environments, coordinate daily operations, and collaborate effectively with teams. Seeking an opportunity to contribute strong interpersonal skills, reliability, and a commitment to excellent service.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Centers for Advanced Orthaepedics
Germantown, MD
01.2024 - 01.2025
- Created a welcoming atmosphere by greeting and attending to patients upon arrival in person, and over the phone, and notified providers of arrivals.
- Managed multi-line phone system efficiently and politely, reducing hold time for patients.
- Obtained patient identification and insurance information and assisted patients with completing needed documentation, insurance information, and billing questions.
- Maintained appointment schedules in an efficient and accurate manner, working closely with other team members, to maximize provider schedules and optimize patient satisfaction.
- Ensured availability of treatment information by retrieving and updating patient records.
- Verified financial records, processed patient charges and balances, filed and expedited third-party claims, and presented financial options to enhance patient understanding.
- Proactively communicated and collaborated with receptionists, providers, athletic trainers, scribes, and all staff to ensure awareness of scheduling, patient details, and potential service delays.
- Performed all duties in compliance with local, state, and federal laws, and CAO policies and guidelines.
Assistant Manager
Jersey Mike's Subs
Gaithersburg, MD
01.2021 - 01.2024
- Held responsible for placing food and pepsi orders twice a week ensuring the store doesn't run out of product.
- Conducted professional job interviews, and accurately completed and submitted new employee paperwork to HR.
- Completed accurate store inventories weekly.
- Created effective store schedules to ensure the store is properly staffed on a weekly basis.
- Consistently ran a neat, clean and organized store while in charge of operating the store without supervision.
- Closely abided by health and safety protocols while handling food products.
- Trained to greet customers, take multiple orders accurately and simultaneously prepare food.
Instructor
Dobre Gymnastics Academy
Gaithersburg, MD
12.2019 - 05.2020
- Instructed gymnastics classes across various age groups and skill levels, fostering individual growth and confidence.
- Developed and implemented lesson plans tailored for gymnastics classes, enhancing skill progression.
- Instructed gymnastics classes for various skill levels, including beginners and advanced athletes.
Team Member
Noodles and Company
Rockville, MD
04.2018 - 09.2018
- Delivered attentive service to ensure customer satisfaction, contributing to repeat business.
- Demonstrated superb customer service and hospitality skills.
- Processed customer transactions accurately and efficiently, enhancing overall customer experience.
- Maintained cleanliness and sanitation standards in the restaurant during peak hours, supporting a welcoming environment.
- Thorough knowledge of the entire menu.
Education
High School Diploma -
Gaithersburg High School
Gaithersburg06-2019
Some College (No Degree) - Psychology
University of Maryland Global Campus
Hyattsville, MD07-2026
Some College (No Degree) - Social Sciences And Health
Montgomery College
RockvilleSkills
- Front office management
- Appointment scheduling
- Patient interaction
- Document management
- Telephone etiquette
- Customer service
- Organizational multitasking
- Attention to detail
- Complex problem solving
- Written and verbal communication
- Communication skills
- Confidentiality management
Languages
English
Native/ Bilingual
Farsi
Limited
Timeline
Front Desk Receptionist
Centers for Advanced Orthaepedics
01.2024 - 01.2025
Assistant Manager
Jersey Mike's Subs
01.2021 - 01.2024
Instructor
Dobre Gymnastics Academy
12.2019 - 05.2020
Team Member
Noodles and Company
04.2018 - 09.2018
High School Diploma -
Gaithersburg High School
Some College (No Degree) - Psychology
University of Maryland Global Campus
Some College (No Degree) - Social Sciences And Health
Montgomery College