Sara Jessen
Eagle Mountain,UT
Overview
7
7
years of professional experience
Work History
Customer Service Representative
1800 contacts
Draper, UT
06.2022 - Current
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Listened attentively to customer concerns and provided appropriate solutions within the time limits.
- Contacted customers about potential service upgrades, new services and account changes.
- Identified consumer needs, clarified information and researched issues to provide alternative solutions.
Customer Service Representative
Home Depot
Ogden, UT
01.2020 - 06.2022
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Provided technical assistance to customers through online chat or telephone support.
- Monitored customer satisfaction levels through surveys and feedback forms.
Server
The trellis cafe
Lehi, UT
01.2018 - 01.2020
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Followed health safety guidelines when preparing and serving food products.
- Upheld high standards of sanitation in accordance with health department regulations.
- Prepared checks, itemizing total meal costs and taxes.
- Implemented feedback from customers to improve service quality and menu offerings.
Education
High School Diploma -
Bingham High
06-2007
Skills
- Complaint resolution
- Account updating
- Scheduling
- Skype
- Clerical support
- Calm demeanor
Timeline
Customer Service Representative
1800 contacts
06.2022 - Current
Customer Service Representative
Home Depot
01.2020 - 06.2022
Server
The trellis cafe
01.2018 - 01.2020
High School Diploma -
Bingham High