Sara Johnson
Owensboro
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Firehouse Subs
01.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records.
- Monitored food quality throughout the production process, immediately addressing any issues that could compromise taste or presentation standards.
- Ensured compliance with health department regulations by maintaining a clean and sanitary workspace at all times.
- Trained new staff members on proper food handling procedures, safety protocols, and company policies to ensure compliance with industry standards.
Front Desk Receptionist
Advanced Dentistry of Mount Pleasant
02.2022 - 01.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Contributed to positive workplace environment by collaborating closely with dental professionals and office staff.
- Prepared and processed patient referrals and transfer requests.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Required training on basic dental care and procedures for a Prosthodontist.
Front Desk Administrator and Sales
Pivotal Fitness
01.2021 - 01.2023
- Greeted visitors and customers upon arrival with a smiling face. I offered assistance, gave tours of the facility and answered questions to build rapport and retention.
- Oversaw appointment scheduling and itinerary coordination for both clients and personal trainers.
- Maintained a clean and safe facility for all members.
- Used sale techniques to sell memberships and personal training packages.
Education
Associate of Arts -
Owensboro Community And Technical College
Owensboro, KY05-2016
Cosmetology
Bluegrass Community And Technical College
Lexington, KY05-2013
Skills
- Customer service
- Team leadership
- Decision-making
- Team motivation
- Staff training and development
- Time management
- Task delegation
- Workload management
- Team building
- Customer rapport
- Adaptability and flexibility
- Multitasking Abilities
Timeline
Assistant Manager
Firehouse Subs
01.2024 - Current
Front Desk Receptionist
Advanced Dentistry of Mount Pleasant
02.2022 - 01.2023
Front Desk Administrator and Sales
Pivotal Fitness
01.2021 - 01.2023
Associate of Arts -
Owensboro Community And Technical College
Cosmetology
Bluegrass Community And Technical College
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