Sara Jones

• Provide administrative and organizational support in a fast-paced environment.

• Maintain records and documentation with accuracy and attention to detail.

• Utilize computer software and technology to manage daily tasks and communications.

• Assist with scheduling, customer interactions, and office operations.

• Demonstrate strong time management and multitasking abilities.

• Handle confidential information professionally and responsibly.

• Analyzed customer feedback to identify retention opportunities and trends.
• Assisted in creating and maintaining customer profiles in the CRM system.
• Provided training for new team members on retention best practices and processes.
• Addressed customer concerns promptly to enhance satisfaction levels.
• Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
• Performed customer negotiations to reach fair conclusion for both business and customer.
• Credit analysis

• • Advocate for the best interests of children involved in the court system.• Maintain detailed, accurate, and confidential case records.• Collaborate with educators, social workers, attorneys, families, and court personnel.• Prepare reports and recommendations for court proceedings.• Demonstrate strong communication, organizational, and problem-solving skills.• Build trusting relationships with children and families while maintaining professionalism.
• Provided emotional support to children during challenging times.
• Attended training sessions to enhance advocacy skills and knowledge.