Sara Kilgo
Crossville,Alabama
Summary
Dynamic Sales Specialist with proven success at Lowes Home Improvement, excelling in relationship building and upselling. Consistently exceeded sales targets through exceptional customer service and product knowledge. Skilled in managing client relations and utilizing CRM tools to enhance follow-up, driving repeat business and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Sales Specialist
Lowes Home Improvment
Fort Payne, AL
06.2024 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
- Expanded customer base with targeted prospecting and lead generation efforts.
Sale Associate
Five Below
Albertville, AL
01.2023 - 05.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Cook
Foodland Plus
Albertville, AL
04.2021 - 05.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
Education
High School Diploma -
Crossville High School
Crossville Al Business
Snead State CC
Boaz, AL05.2024
Skills
- Relationship building
- Client relations
- Customer service and care
- Upselling and cross selling
- Team collaboration
Timeline
Sales Specialist
Lowes Home Improvment
06.2024 - Current
Sale Associate
Five Below
01.2023 - 05.2024
Cook
Foodland Plus
04.2021 - 05.2023
High School Diploma -
Crossville High School
Business
Snead State CC