Sara Long
Self Employed Online Seller
Westley,CA
Summary
Seasoned Customer Service Associate with 12+ years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Outside Sales Representative
Mobile Management LLC
Modesto, CA, CA
11.2022 - 07.2023
- Apply qualified candidates on system program and approve to receive free government smartphone and active service.
- Built strong client rapport to establish diversified network of connections.
- Prospected continuously for new potential customers and maintained robust conversion rate of at minimum 6 approved candidates per day.
- Utilized in-depth understanding of strategic sales processes to increase revenue.
- Utilized marketing materials provided by company to inform community and build goodwill through community awareness.
Driver
Kona Ice
Patterson, CA, CA
03.2022 - 11.2022
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions
- Upheld high standards of professionalism and discretion when working with high-value clients
- Prepared company checks and card bills/payments.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Answered, scheduled and responded to reservation calls at specific times and locations, many times over 2-3 different reservations per shift..
- Obtained customer signatures to complete and process paperwork.
Warehouse Associate
Amazon
Tracy, CA, CA
02.2022 - 11.2022
- Process all returns sent to Amazon, averaging 30 items processed per hour.
- Inspect every item thoroughly for any damages or defects
- Navigate computer programs to track and input item information
- Ability to handle fast paced environment
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Customer Service Representative
West Coast Call Center
Ceres, CA
08.2021 - 02.2022
- Resolved concerns with products or services to help with retention and drive sales.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of over 50 customer calls every day with positive attitude and focus on customer satisfaction.
Manager on Duty
Burke Williams
San Jose, CA, CA
10.2020 - 06.2021
- Initiated plans to improve customer relations, quality standards and service efficiency
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism
- Trained employees in essential job functions
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Developed schedules for up to 25 employees per shift.
- Upkeep of inventory and company ordering for sales floor.
Bartender
Morgan Hill Bowl
Morgan Hill, CA, CA
11.2009 - 03.2020
- Crafted special drink and cocktail menu items for seasonal offerings
- Served high customer volumes during special events, nights and weekends
- Obtained cash bank and stocked service bar to prepare for operation
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served entire bar consisting of 250 customers at one time during busy evenings.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Office Clerk
Out & About Magazine
Gilroy, CA, CA
02.2007 - 03.2009
- Interacted with customers by phone, email or in-person to provide information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to over 50 inquiries from callers seeking information per shift.
Education
Associate of Science - Health Science
Gavilan College
Gilroy, CA 09.2009 -
Skills
Energetic and driven
Additional Information
- Authorized to work in the US for any employer
- Experienced, hard working customer service professional aimed to providing high-quality service and developing customer relationships.
- Offering exceptional interpersonal skills and knowledge of conflict resolution to lead a team of other agents.
Timeline
Outside Sales Representative
Mobile Management LLC
11.2022 - 07.2023
Driver
Kona Ice
03.2022 - 11.2022
Warehouse Associate
Amazon
02.2022 - 11.2022
Customer Service Representative
West Coast Call Center
08.2021 - 02.2022
Manager on Duty
Burke Williams
10.2020 - 06.2021
Bartender
Morgan Hill Bowl
11.2009 - 03.2020
Associate of Science - Health Science
Gavilan College
09.2009 -
Office Clerk
Out & About Magazine
02.2007 - 03.2009
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