Sara Loomis
Kissimmee,FL
Summary
Dependable Cast Member possessing excellent communication and time management abilities. Maintains high level inventory, organizes correspondence and manages procurement processes by initiating, tracking and finalizing purchase orders. Methodical and detail-oriented individual with expertise in reporting, ordering via Coupa, payments in SAP/Coupa and fosters collaborative partnerships with in DCL.
Overview
15
15
years of professional experience
Work History
Telecommunications Administrative Associate
Disney Cruise Line
09.2018 - Current
- Update spreadsheets to track, analyze and report on call center performance data
- Collaborate with DCL departments to order and manage Cast Member mobile devices
- Supports company leaders by managing Purchase Orders for Telecommunication needs through Coupa
- Interacts with vendors to receive orders, communicated instructions and partnered to resolve billing discrepancies and to ensure payment of invoices
- Prepares and maintains SOG's
- Successfully maintains Vendor credentials in APEX for portal access and bank information
Vacationista with Adventures by Disney
Disney Cruise Line
08.2017 - 09.2018
- Provide Concierge level of service to all Guests through planning immersive Disney-guided family vacation experiences to exciting destinations throughout six continents
- Established and maintained a one on one relationship with guests and provided personalized guest service via inbound and outbound communication throughout the Disney Cruise Line and Adventures by Disney vacation planning process
- Served as the contact for guests for pre-arrival questions and support while partnering with support operations and 3rd party vendors for destination specific questions, inventory and air requests.
Cruise Vacation Agent; Cruise Vacation Planner; Special Accounts
Disney Cruise Line
06.2016 - 08.2017
- Effectively closed all potential sales by confirming space for all guests, travel agents, Disney Vacation Club and Disney Guest Fairytale Weddings
- Resolved guest challenges by assisting callers directly utilizing the Disney Cruise Line Intranet or by contact the appropriate department for resolution to ensure Travel Agent and guest satisfaction.
Inventory Coordinator: Revenue Management
Orange Lake Resort
09.2014 - 01.2016
- Manage inventory control that was available for rental between Orange Lake's system and InterContinental Hotel Group's Holidex system
- Partnered with Inventory Management team, Rental Administration Team, and Membership Administration Team to stabilize the inventory balancing to ensure all inventory segments are used
- Reviewed and analyzed utilization reports, IHG reporting, and optimizing revenue and occupancy by identifying patterns and strategically placing restrictions in the inventory where needed
- Generated group quotes for Sales Team for all IGH properties.
Sr. Group Reservations Coordinator
Marriott International
08.2009 - 09.2014
- Built room availability in all hotel systems to optimize room blocks while validating group pick up in all hotel systems while updating projections sheets to balance inventory for maximum sales results
- Managed high-volume reservation requests for multiple events, ensuring seamless execution.
- Improved customer satisfaction with timely and accurate coordination of group reservations.
- Partnered with front desk and maintenance to ensure correct maintenance rooms were blocked correctly and made available to fit hotel projected occupancy.
- Maximized room utilization by strategically assigning groups based on size, preferences, and special requirements.
Education
Bachelors of Science in Communication/Minor in Writing -
Millikin University
Dacatur, Illinois05.2003
Skills
- Records Management
- Data Entry
- Invoice Processing
- Purchasing Processes
- SAP Experience
Timeline
Telecommunications Administrative Associate
Disney Cruise Line
09.2018 - Current
Vacationista with Adventures by Disney
Disney Cruise Line
08.2017 - 09.2018
Cruise Vacation Agent; Cruise Vacation Planner; Special Accounts
Disney Cruise Line
06.2016 - 08.2017
Inventory Coordinator: Revenue Management
Orange Lake Resort
09.2014 - 01.2016
Sr. Group Reservations Coordinator
Marriott International
08.2009 - 09.2014
Bachelors of Science in Communication/Minor in Writing -
Millikin University
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