Sara Madera
Miami,FL
Summary
Driven and dynamic professional with a proven track record in hospitality and event management, notably at American Social Brickell. Excelled in enhancing customer service and streamlining operations, showcasing strong work ethic and public speaking prowess. Skilled in conflict mediation and safety procedures, consistently achieving significant improvements in customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
American Social Brickell
06.2023 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server/Host
Nikki Beach
08.2020 - 05.2023
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Events Intern
Barry University
08.2018 - 05.2023
- Assisted in content development for events, drafting and distributing promotional materials.
- Supported events execution and venue set up and tear down.
- Contacted vendors, venue and stakeholders.
- Helped plan meetings, distributed agenda and took minutes.
- Trained and supervised event staff to complete tasks on time.
- Developed creative themes for events and created related activities to engage attendees.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
Camp Counselor
Branford Recreation Department
06.2018 - 08.2022
- Worked with children of varying age, interest, skill, and developmental levels.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Documented activities, injuries and accidents to inform parents and maintain consistent records.
- Implemented rules and regulations to enforce discipline and compliance.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
Education
Bachelor of Arts - Digital Communications And Multimedia
Barry University
Miami, FL05.2023
High School Diploma -
Branford High School
Branford, CT05.2018
Skills
- Cleanliness and sanitation
- Safety Procedures
- Strong Work Ethic
- Public Speaking
- Hospitality service expertise
- Conflict Mediation
- Customer Service
- Multi Tasking
- Eager to Learn
Certification
CPR certified
Languages
Spanish
Limited Working
Spanish
Limited Working
Timeline
Server
American Social Brickell
06.2023 - Current
Server/Host
Nikki Beach
08.2020 - 05.2023
Events Intern
Barry University
08.2018 - 05.2023
Camp Counselor
Branford Recreation Department
06.2018 - 08.2022
Bachelor of Arts - Digital Communications And Multimedia
Barry University
High School Diploma -
Branford High School
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