Sara Marzouk
Ashburn,VA
Summary
Dynamic professional with a proven track record at DaVita, skilled in vital signs monitoring and patient observation. Adept at building strong relationships, enhancing patient satisfaction through compassionate care. Recognized for training new staff and fostering a collaborative environment, ensuring high standards in healthcare delivery. CPR certified and committed to patient safety.
Overview
3
3
years of professional experience
Work History
Guest Service Representative
Bf Saul Hospitality Group
10.2022 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
Patient Care Technician
DaVita
06.2024 - 03.2025
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Substitute Teacher
Loudoun County Public Schools
12.2024 - 01.2025
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
Shift Leader
Dunkin' Brands
10.2021 - 08.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Education
Bachelor of Science - Biology
George Mason University
Fairfax, VA05-2026
Associate of Science - Biology
Northern Virginia Community College
Annandale, VA05-2024
Skills
- Adaptable
- Relationship building and management
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Basic life support
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Substitute Teacher
Loudoun County Public Schools
12.2024 - 01.2025
Patient Care Technician
DaVita
06.2024 - 03.2025
Guest Service Representative
Bf Saul Hospitality Group
10.2022 - Current
Shift Leader
Dunkin' Brands
10.2021 - 08.2023
Bachelor of Science - Biology
George Mason University
Associate of Science - Biology
Northern Virginia Community College
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