Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Solid understanding of quality and regulatory reporting measures and use of Epic Electronic Health Record.
Overview
15
15
years of professional experience
Work History
Manager
Epic Information Technology
4 2018 - Current
Manages high performing fully remote team of 17 Epic Software Analysts to deliver exceptional and dependable services for clinical end users and patients.
Collaborates with other departments to help meet IT needs and properly integrate and secure systems. Key partnerships include Quality, Nursing Operations, and Population Health Team.
Implementation Sponsor of Epic SDOH Tools to support Value Based Care for Behavioral Health patients.
Collaboration on Quality and Regulatory Reporting to achieve Meaningful Use requirements.
Management of multiple IT vendors, applications and contracts.
Service Manager/Owner for Epic Electronic Healthcare Record Upgrades; decreased end user downtime by 50% in 2024; decreased capitalized costs by 25%.
Coordinated large-scale technology migrations to minimize disruption while enhancing overall system capabilities. (Baxter Interoperability with Epic)
Identifies all business and security risks associated with Epic Upgrades; Development of Key Performance Indicators (KPI) and supportive metrics; Influences the vendor in development of additional functionality and features; Represents the service across the organization.
Established IT policies and procedures, fostering a secure and efficient work environment for all employees. (Tricore laboratories and Radiology Associates of Albuquerque)
Use of SCRUM / Agile methodologies and 6 years of experience in the software/system development industry
Epic IT Inpatient Orders Configuration Analyst Certificated.
Clinical Informatics Lead
Presbyterian Hospital
11.2017 - 04.2018
Collaborated with interdisciplinary teams to develop evidence-based practices, improving overall quality of healthcare delivery.
Lead for Rehabilitation, Wound Care, Infusion, Radiology and Cardiology Services.
Served Product Manager for Epic Rover Application implementation across 9 hospitals and multiple outpatient departments.
Provided guidance for cross-departmental clinical improvements.
Liaised between providers and IT team to inform management and facilitate project completion.
Implemented changes to governance process and technology management related to Turn around Time (TAT) for operational requests
Developed customized clinical decision support tools, assisting healthcare providers in making safe and effective treatment decisions.
Rehabilitation Manager
Presbyterian Hospital
01.2015 - 11.2017
Managed high performing team of 60+ licensed rehabilitation therapists in a 450 bed acute care hospital in Albuquerque, NM
Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
Implemented Philips TIMS Technology/Scope for video swallow studies at Presbyterian Hospital for NICU patients.
Improved patient satisfaction ratings by ensuring prompt resolution of issues and concerns. (Total Joint Replacement Program)
Led team through budget process and foundation funding requests for to Presbyterian Stroke Rehab Room for Therapy Services in alignment with CMS Primary Stroke Center Accreditation.
Led Project Team for Early Rehabilitation Program for Physical Therapy, Occupational Therapy and Speech and Language Pathology services for orally intubated and critically ill patients.
Recipient of the 'Distinguished Alumni of the Year Award' from the University of New Mexico Occupational Therapy Graduate Program
Nominated for Albuquerque Business First 'Forty Under 40' Award' 2016.
Rehabilitation Supervisor
Presbyterian Hospital
11.2009 - 01.2015
Responsible for the day-to-day operations of the Rehabilitation Department (consultation and monitoring of performance of the 40+ rehabilitation staff)
Responsible for scheduling and staffing for Inpatient, Pediatric and Emergency Room for therapy staff.
Oversaw staff and ensures all policies are followed set forth by Presbyterian and Center for Medicare Services (CMS).
Maintained patient caseload of 25+ hours/week while in Supervisor role.
Performed quality audit reviews on clinical documentation.
Research Engineer at Institute for Information Industry (III) / Taiwan Association of Quantum Computation and Information Technology (TAQCIT)Research Engineer at Institute for Information Industry (III) / Taiwan Association of Quantum Computation and Information Technology (TAQCIT)
Senior Accounts Officer at Ministry of Information, Communication and Information TechnologySenior Accounts Officer at Ministry of Information, Communication and Information Technology