Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring seven years of relevant work experience to your team.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
Children's Cardiology formerly Sibley Heart Center Cardiology
02.2022 - Current
Responsible for patient registration, checking-in, updating demographics, checking-out, and accurately creating and scheduling follow-up appointments for patients at time of service.
Screened calls and emails and responded accordingly to support doctors and staff.
Maintain and order coffee and office supplies monthly
Verify insurance, benefits and eligibility by utilizing MMIS, OneSource, calling the provider line, and creating referrals for insurance authorizations.
Handled confidential and sensitive information with discretion and tact.
Provided clerical support to company employees by copying, faxing, and filing documents.
Healthcare Unit Coordinator
Houston Medical
04.2020 - 02.2022
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Received physicians and visitors on unit, identifying, acknowledging and responding to patient, physician and staff needs to meet operational and care needs of parties.
Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
Scheduled patient testing, delivered specimens to lab, received STAT lab results and posted in patient record for access by physicians.
Supported office staff and operational requirements with administrative tasks.
Executed administrative duties to facilitate unit tasks and meet team goals.
Patient Access Representative II
Wellstar Health System
09.2016 - 02.2020
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Collected and entered patient demographic and insurance data into the computer database, EPIC, to establish patient's medical record.
Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Stayed calm under pressure to and successfully dealt with difficult situations.
Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Writing Tutor
Gordon State College
08.2013 - 05.2016
Help students understand and formulate their essay or grammar needs in a one-on-one session.
Provided individual tutoring sessions for students struggling in composition writing.
Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Designed handouts and educational materials to help students improve writing skills.
Education
English -
Gordon State College
Barnesville, GA
01.2016
Skills
Patient Flow Management
Office Administration
Insurance Verification and Practices
HIPAA Compliance
Filing and Recordkeeping
Verbal and Written Communication
Timeline
Patient Care Coordinator
Children's Cardiology formerly Sibley Heart Center Cardiology
02.2022 - Current
Healthcare Unit Coordinator
Houston Medical
04.2020 - 02.2022
Patient Access Representative II
Wellstar Health System
09.2016 - 02.2020
Writing Tutor
Gordon State College
08.2013 - 05.2016
English -
Gordon State College
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