SARA MILLER
Rochester Regional Health
Massena,NY
1
Certification
21
years of professional experience
Dedicated and compassionate mental health/health care professional with over 10 years of experience in providing support and care to individuals facing mental health/health challenges. Proven expertise in assessing client needs, helping developing personalized treatment plans, and delivering evidence-based interventions within multidisciplinary teams. Skilled in crisis intervention, therapeutic communication, and fostering a safe and supportive environment for patients, and customer service. Possessing strong organizational and documentation skills, with a solid understanding of mental health/healthcare regulations and best practices. Committed to promoting overall well-being and enhancing the quality of life for patients.
Work History
Certified Nursing Assistant
2 Months- Assisted with personal hygiene and changed bed linens for up to 25 patients daily.
- Conducted comprehensive intakes for 20+ detox patients, gathering essential information to support their treatment planning.
- Collaborated with the nursing team to provide direct patient care and assist in treatment planning for over 25 residents daily.
- Documented patient care activities and observations for up to 25 patients daily, ensuring accurate records for treatment plans and compliance with healthcare regulations.
- Assisted with the application and monitoring of heart monitors and bladder ultrasounds for up to 25 patients daily, ensuring accurate data collection and patient comfort.
- Provided empathetic support by actively listening to patients and their families, addressing their concerns to ensure the proper care.
- Provided assistance to patients during meal times, ensuring proper nutrition and hydration tailored to individual dietary needs.
Certified Nursing Assistant
11 Months- Conduct regular safety checks and maintain a secure environment for 30+ residents.
- Delivered direct care to over 10 residents with mobility challenges, assisting with daily activities such as bathing, dressing, and meal preparation.
- Provided daily personal hygiene support, including bathing and cleaning for 10+ residents, ensuring dignity and comfort in care.
- Performed safe transfers and repositioning for 15+ residents daily between beds, wheelchairs, and communal areas, ensuring their comfort and safety.
- Assisted 10+ residents daily with feeding, ensuring nutritional needs were met and providing emotional support during mealtime.
- Maintained cleanliness in 20+ patient rooms and common areas, ensuring adherence to health and safety standards.
- Assisted 10+ residents daily with bathroom needs and changing briefs, ensuring comfort and maintaining dignity during personal care.
- Provided comfort and actively listened to residents during daily wellness checks and crisis situations, creating a supportive environment.
- Implemented rigorous infection control measures by sanitizing equipment and monitoring compliance with health guidelines.
- Ensured compliance with all state health and safety regulations, conducting regular checks and training sessions that contributed to a safe environment for 50+ patients.
- Answered numerous calls daily and directed each to the appropriate department, ensuring prompt service for all providers, patients, and families.
- Provided empathetic support to residents and their families by actively listening to their concerns and addressing their emotional needs during difficult times.
SCTA-1
2 Years- Completed training in PCMS, mastering patient management features and improving documentation accuracy for over 50 patient records.
State Worker/Cleaner
5 Years 8 Months- Trained 10+ new employees on company protocols and procedures.
- Conducted daily cleaning and inspection tasks for multiple assigned facilities, ensuring optimal safety and cleanliness standards.
- Participated in monthly training sessions on sanitation procedures and New York State guidelines, leading to improved compliance with safety regulations across the workplace.
- Completed 5 NYS mandatory learning modules and numerous specialized classes on state rules and regulations, improving compliance and understanding of the healthcare guidelines.
- Supported 25+ faculty and co-workers daily by managing communications, ensuring smooth operations and collaboration.
- Coordinated 5+ sporting events and 3 community speaking engagements, collaborating closely with the event planner to finalize logistics and promote the events.
- Cleaned and organized a 2000 square foot area daily by collaborating with a team of 5 building staff, utilizing proper cleaning supplies and techniques.
Food Service Manager/Teen Advisor/Program Assistant
5 Years 3 Months- Conducted weekly inspections of the facility kitchen and dining areas, adhering to health and safety standards, while sanitizing surfaces and performing minor repairs with vacuums and mops, ensuring a clean environment for 100+ daily visitors.
- Monitored and implemented NYS Department of Health Regulations to maintain a safe environment for all.
- Organized and collaborated on over 10 successful fundraising events, raising more than $5,000 in total for community programs.
- Provided professional guidance to 15 club members, enhancing their skills in career readiness and professional networking.
- Effectively communicated with members and their families to explain rules and regulations, resulting in improved understanding and compliance.
- Utilized Microsoft Office Suite daily to create and manage reports, analyze data in Excel, and draft correspondence in Word, improving documentation efficiency.
- Implementing and creating new programs that pertained to fundraisers for trips and member's needs. Collaborated with a team of 10 professionals to provide tailored support to over 50
- Provided caring and empathetic advice while actively listening to over 100 members and their families, assisting them in navigating mental health challenges.
Education
PN Program - Nursing
No Degree - Psychology with a Concentration in Addiction
Associate of Arts - Human Services Management
- Chemical Dependency Counseling
High School Diploma
Certificate - Culinary Arts
- Serve-Safe
- Pro-start
- Noc-Ti
Skills
Proficient in a wide range of software and digital tools to streamline workflows
analyze data
and enhance productivity. Skilled in Microsoft Office Suite.
Management skills
Excellent customer service and relation skills
Familiar with current NYS guidelines
Able to plan
organize
and implement events; i.e. fundraisers
college events
and sporting events
Comfortable in a fast paced and diverse work environment
Ability to meet deadlines and work independently
Adaptable and able to multitask
Training in PCMS
First Aid and CPR Certification
Validated in comprehensive physiological parameter monitoring
demonstrating accuracy in manual and digital vital signs assessment during rigorous clinical competency examinations.
Mastered real-time clinical assessment and trend analysis
accurately documenting blood pressure
heart rate
respiration
oxygen saturation
and temperature to identify early signs of patient deterioration.
Adhered strictly to institutional safety standards and infection control protocols while independently conducting patient assessments and baseline verifications in simulation and clinical environments.
Certification
First Aid and CPR certification in 2025
Timeline
Certified Nursing Assistant
Rochester Regional Health
10.2025 - 12.2025Read More
Certified Nursing Assistant
Massena Rehabilitation and Nursing Center
01.2025 - 12.2025Read More
SCTA-1
STARC
01.2023 - 01.2025Read More
State Worker/Cleaner
SUNY Potsdam/Physical Plant
05.2017 - 01.2023Read More
Food Service Manager/Teen Advisor/Program Assistant
Akwesasne Boys and Girls Club
05.2005 - 08.2010Read More
Seaway Tech. BOCES
Certificate from Culinary Arts
Read More
Norwood-Norfolk Central High School
High School Diploma
Read More
North Country Community College
from Chemical Dependency Counseling
Read More
University of Phoenix
Associate of Arts from Human Services Management
Read More
Isabella Graham Hart School of Practical Nursing
PN Program from Nursing
Read More
Southern New Hampshire University
No Degree from Psychology with a Concentration in Addiction
Read More