Sara Moon
Hiram,GA
Summary
- Excellent communication and relationship-building skills with proficiency in Microsoft Office Suite.
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
- Versatile Operations Manager with background successfully executing diverse project tasks to meet deadlines.
- Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Operations/Project Coordinator
Mr. Hardwood Inc.
Acworth, GA
08.2022 - Current
- Coordinated with vendors for equipment procurement, installation, maintenance, ensuring seamless integration into existing systems while minimizing downtime during implementation phases.
- Increased customer satisfaction with timely project delivery and consistent communication throughout the project lifecycle.
- Managed cross-functional teams to ensure seamless coordination among departments for optimal results.
- Monitored project progress closely, adjusting timelines and reallocating resources as needed to meet deadlines.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Maintained database and spreadsheets with accurate inventory and status.
- Created job files for each project and maintained current data in each file.
Admin Coordinator
Controlled Access
Marietta,GA
05.2018 - 06.2022
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Investigated and resolved customer inquiries and complaints quickly.
- Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Created and maintained detailed database.
Lunchroom Monitor
Lewis Elementary School
Kennesaw,GA
01.2018 - 05.2018
- Established safe atmosphere for students to eat, socialize and relax prior to afternoon classes.
- Monitored students during lunchtime and provided verbal cues to students to manage behavior.
- Monitored student behavior and implemented corrective actions.
- Cleaned tables, straightened chairs and swept floors between lunch periods.
- Walked around cafeteria looking for spills and assisting students with opening food containers.
ASP Account Clerk
Lewis Elementary School
Kennesaw,GA
01.2018 - 05.2018
- Stayed on top of applicable federal and state requirements to minimize legal and financial risks.
- Reported financial data and updated financial records in ledgers and journals.
- Implemented new procedures for office functions when needed.
Distribution Analyst
Curtis Circulation Company
Smyrna,GA
08.2015 - 09.2017
- Strengthened cost reduction efforts, shipping and receiving procedures and inventory controls.
- Followed weekly reporting and adjusted forecasts to better align with current conditions.
- Analyzed historical data to accurately size purchase orders and effectively replenish products.
- Presented cross-functional teams with quarterly data analysis to promote effective decision making.
Cutting Counter Associate
Joanns Fabric Store
Kennesaw,GA
06.2015 - 08.2015
- Played active role in supporting management team business lead generation goals.
- Achieved sales and service metrics in key measurable areas, garnering public appreciation and expanding customer base.
- Operated computer systems with exceptional computer and keyboarding skills.
- Served multiple customers at once, handling numerous projects and individuals simultaneously.
- Greeted customers, helped locate merchandise and suggested suitable options.
Lunchroom Monitor
Lewis Elementary School
Kennesaw,GA
10.2014 - 08.2015
- Established safe atmosphere for students to eat, socialize and relax prior to afternoon classes.
- Monitored students during lunchtime and provided verbal cues to students to manage behavior.
- Monitored student behavior and implemented corrective actions.
- Cleaned tables, straightened chairs and swept floors between lunch periods.
- Walked around cafeteria looking for spills and assisting students with opening food containers.
Quality Analyst & Customer Service Representative
Colibrium Direct
Roswell,GA
09.2013 - 08.2014
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Developed and maintained quality assurance procedure documentation.
- Implemented test scripts and recorded results.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Application Supervisor
GetInsured.com
Marietta,GA
02.2011 - 08.2013
- Complied with established internal controls and policies.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Handled over 100 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Point of Sale & Customer Service Associate
Kohl's
Acworth,GA
11.2006 - 02.2011
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Assisted customers with special services, account updates and promotional options.
- Reviewed and resolved differences between accounting information and cash drawer.
- Restocked and organized merchandise in front lanes.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Used POS system to enter orders, process payments and issue receipts.
Education
No Degree - Visual Communications
North Metro Technical College
Acworth, GA03.2009
Dual Seal High School Diploma - Information Technology
Kennesaw Mountain High School
Kennesaw, GA05.2007
Skills
- Data Entry
- Organizational Skills
- Administrative Experience
- Customer Service
- Typing
- Office Management
- Microsoft Office Suite (Word, Excel, etc)
- Inventory
- POS
- Customer support
- Research
- Conflict management
- Documentation review
- Microsoft Access
- Administrative Arrangements
- Team Management
- Telephone Etiquette
- Task Prioritization
- Customer Database Systems
- Attention to Detail
- Detail Oriented
- Project Scheduling
- Project Management
- Project Coordination
- Cost Control
Certification
- Microsoft Office (10+ years)
- Call Center Management (3 years)
- Cashier (5+ years)
Additional Information
- Awards , Academy of Information Technology Student of the Year April 2006
Timeline
Operations/Project Coordinator
Mr. Hardwood Inc.
08.2022 - Current
Admin Coordinator
Controlled Access
05.2018 - 06.2022
Lunchroom Monitor
Lewis Elementary School
01.2018 - 05.2018
ASP Account Clerk
Lewis Elementary School
01.2018 - 05.2018
Distribution Analyst
Curtis Circulation Company
08.2015 - 09.2017
Cutting Counter Associate
Joanns Fabric Store
06.2015 - 08.2015
Lunchroom Monitor
Lewis Elementary School
10.2014 - 08.2015
Quality Analyst & Customer Service Representative
Colibrium Direct
09.2013 - 08.2014
Application Supervisor
GetInsured.com
02.2011 - 08.2013
Point of Sale & Customer Service Associate
Kohl's
11.2006 - 02.2011
No Degree - Visual Communications
North Metro Technical College
Dual Seal High School Diploma - Information Technology
Kennesaw Mountain High School