Sara Moore
Murfreesboro,TN
Summary
Skilled Mental Health Technician with Social Work degree and extensive mental health services background. Supported numerous patients in large residential treatment facility and played key role in achievement of positive patient outcomes. Excellent communications and patient management skills leading to desirable results.
Overview
21
21
years of professional experience
Work History
Lead Mental Health Assistant
Hermitage Hall
Nashville, TN
09.2012 - Current
- Communicated effectively, both orally and in writing, with patients from diverse backgrounds / trauma backgrounds.
- Strategized with clinical team about residents treatment plan, to end abuse cycle and recidivism.
- Treated clients and families with respect and dignity.
- Charted on each patient daily.
- Advises as Lead MHA for the young male unit.
- Helps run the building for shifts as Shift supervisor.
- Assist in Crisis situations with residents.
- Provides Verbal Deescalation training to new hires and yearly updates.to retained employees.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Supervisor/ Detention Officer
Upper East Regional Juvenile Detention Center
Johnson City, TN
10.2004 - 09.2012
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Attended to feeding, housing and physical well-being of inmates.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Regularly conducted security and sanitation checks.
- Supervised and controlled behavior of inmates.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
- Processed visitors and attorneys arriving to see prisoners.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Established positive working relationships and maintained boundaries with resident offenders.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Supervised the Education Department.
- Worked in conjunction with local and county courts. (10 courts total).
Administrative Assistant
Sugar Mountain Ski Resort
Banner Elk, NC
10.2003 - 06.2004
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Coached new employees on administrative procedures, company policies and performance standards.
Unit Coordinator
Park Center
Nashville, TN
02.2001 - 05.2003
- Identified and facilitated resolution of unit operational problems independently, collaborating with manager to solve current issues.
- Taught job skills to clients. The population was severe mental illness in a psychosocial clubhouse. We taught job skills, helped find employment, housing, taught life skills and medication management.
- Identified and coordinated medical, mental health, education and substance abuse intervention and support services for clients.
Education
BSW - Social Work
Middle Tennessee State University
Murfreesboro, TN12.2000
Skills
- Maintaining Safety Standards
- Company Guidelines
- Safety Behaviors
- Documentation Requirements
- Patient Admission
- Emotional Support
- Staff Relationships
- Crisis Resolution
- Mental Illness Treatment
- Community Re-Entry Planning
- Adaptability and Flexibility
- Behavior Observation
- Excellent Customer Service Skills
Timeline
Lead Mental Health Assistant
Hermitage Hall
09.2012 - Current
Supervisor/ Detention Officer
Upper East Regional Juvenile Detention Center
10.2004 - 09.2012
Administrative Assistant
Sugar Mountain Ski Resort
10.2003 - 06.2004
Unit Coordinator
Park Center
02.2001 - 05.2003
BSW - Social Work
Middle Tennessee State University
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