Sara Novic
Amarillo,TX
Summary
Highly motivated Service Manager with fourteen years experience in the grocery store setting. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels. Phenomenal organizational skills improving job performance.
Overview
17
17
years of professional experience
Work History
Assistant Service Manager
United Supermarkets
06.2009 - Current
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Resolved customer complaints in professional and timely manner.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Implemented strategies to increase customer service satisfaction ratings.
- Analyzed service reports to identify areas of improvement.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed customer loyalty programs to increase customer satisfaction.
Education
Dental Assistant - Dental
Amarillo College
Amarillo, TX12.2017
Skills
- Reliable and Responsible
- Positive Reinforcement
- Time Management
- Honest and Trustworthy
- Organizational Systems
Timeline
Assistant Service Manager
United Supermarkets
06.2009 - Current
Dental Assistant - Dental
Amarillo College