Sara O'Connor
Indianapolis,IN
Summary
Versatile professional with a strong background in customer service and administrative support. Demonstrates expertise in problem resolution, data management, and collaboration, consistently contributing to team success and customer satisfaction across various roles.
Overview
13
13
years of professional experience
Work History
Emergency Room Registrar
Ascension Sr Vincent R1RCM
2001 W 86th St, IN
03.2025 - 01.2026
- Registered patients efficiently and accurately in high-pressure environment.
- Collected and verified insurance information for emergency department services.
- Collaborated with billing department to resolve discrepancies in patient accounts.
- Ensured that all required documentation was completed prior to a patient's departure from the Emergency Room area.
Machine Operator
Allison Payment Systems LLC
Indianapolis, IN
10.2021 - 10.2024
- Prepared machine for production processes by equipping with required tools and parts.
- Monitored production line for pile-ups and jams, ensuring smooth operation.
- Verified production orders prior to starting setup.
- Manipulated controls to set and adjust machinery mechanisms for optimal performance.
- Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent recurrence.
- Processed confidential and or financial mail on machine
Assistance Coordinator
International Medical Group
Indianapolis, IN
02.2020 - 07.2020
- Provided status for medical claims
- Gave explanation of benefits for member and providers
- Assisted members with claim discrepancies
- Provided medical coverage for international travelers
Risk Analyst
Allied Solutions
12.2018 - 12.2019
- For confidential project
- Data collection
- Risk assessment
- Reviewed risk management database reports for compliance and fraud prevention.
- Lead and executed risk management projects to identify deficiencies and possible corrective actions.
Dispatcher/Customer Service Representative Senior Agent
Stericycle
Indianapolis, IN
12.2016 - 12.2019
- Dispatch calls after hours for emergent conditions
- Customer service/Data/Quality
- Live Answer system and software
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- After hours medical dispatch for Physicians and medical facilities.
Customer Service Representative ll
Managed Health Services/MHS
12.2014 - 12.2016
- Hoosier Healthwise and Hoosier Care Connect State Representative - Provide eligibility information, pharmacy coverage and claim information
- Ambetter Insurance Representative - Provided claim status, processed payments and assisted members with open enrollment for commercial line of business
- Delivered support to members and providers through clear communication and problem-solving.
- Updated records to enhance data quality through targeted outreach and outbound calls.
- Trained staff on CRM systems and software, fostering improved operational efficiency.
HR Generalist
Ascension
Indianapolis, IN
06.2013 - 11.2014
- Served as primary contact for human resources inquiries, ensuring timely and accurate responses.
- Facilitated open enrollment process, guiding employees through benefits selection.
- Add, adjust or correct health insurance benefits
- Submit and correct discrepant payroll
- Supported recruitment initiatives by conducting interviews and sourcing talent.
- Escalations, high volume inbound/outbound calls
- Assisted callers with application process
Education
GED -
Emmerich Manual High School
Indianapolis, IN06-1991
Skills
- Patient Registration
- Insurance Verification
- Emergency Response Coordination
- Compliance Adherence
- Data Entry
- Data retrieval systems
- Administrative Experience
- Customer Communication
- Customer Service
- Customer Relations
- Problem Resolution
- Training programs
- Patient Advocacy
Timeline
Emergency Room Registrar
Ascension Sr Vincent R1RCM
03.2025 - 01.2026
Machine Operator
Allison Payment Systems LLC
10.2021 - 10.2024
Assistance Coordinator
International Medical Group
02.2020 - 07.2020
Risk Analyst
Allied Solutions
12.2018 - 12.2019
Dispatcher/Customer Service Representative Senior Agent
Stericycle
12.2016 - 12.2019
Customer Service Representative ll
Managed Health Services/MHS
12.2014 - 12.2016
HR Generalist
Ascension
06.2013 - 11.2014
GED -
Emmerich Manual High School