Sara Ortega Needham
Grants Pass,OR
Summary
Friendly, efficient, and hardworking individual with over 7 years of customer service experience. Self motivated to pick up on new skills and take on challenges.
Overview
8
8
years of professional experience
Work History
Sales Representative
True Metal Supply
02.2022 - Current
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
Sales Representative
Magnolia Acquisitions
10.2023 - 02.2024
- Manage relationships with customers in-person to sell services and represent client brand
- Maintain comprehensive understanding of products, services, and competitors to enhance sales presentations
- Serve as key point of contact post sale
Project Support-Team Lead
PureLight Power
06.2022 - 10.2023
- Communicated with customers via phone call, email, and text regarding their solar project. Documented all customer interactions and project progress in CRM system
- Drew up contracts, invoices, and updated loan documents
- Tracked project and team member performance closely to quickly intervene in mistakes or delays
- Coordinated with cross-functional teams to resolve project issues
Lead Pharmacy Technician
Wellness Compounding Pharmacy
03.2020 - 09.2022
- Prepared prescriptions to go over with patients prior to filling both in person and over the phone. Discussed pricing, verified demographics, collected insurance information, and coordinatedpick up or delivery.
- Communicated with prescribers in regards to prescriptions via phone and fax
- Answered incoming phone calls to address patients and healthcare providers.
After School Aide
Kids Unlimited Of Oregon
11.2019 - 03.2020
- Maintained student safety in all environments
- Supported program activities, including lunch, homework, crafts, music and games
- Developed meaningful and professional relationship with kids
Barista
The Human Bean
02.2017 - 07.2019
- Maintained a clean environment providing excellent customer service, taking orders, crafting drinks, managing cash register, and completing daily chores
- Successfully completed daily cash audits to correctly balance drawers at end of shifts
- Memorized recipes for specialty coffee beverages and seasonal offerings
Skills
- Adaptable
- Dependable
- Excellent attention to detail
- Complex problem-solving
- Telephone etiquette
- CRM software proficiency
References
- Kristin Leech (770) 601-6917
- Dena Hassan (606) 207-7413
- Angie Meeker (541) 774-3939
Timeline
Sales Representative
Magnolia Acquisitions
10.2023 - 02.2024
Project Support-Team Lead
PureLight Power
06.2022 - 10.2023
Sales Representative
True Metal Supply
02.2022 - Current
Lead Pharmacy Technician
Wellness Compounding Pharmacy
03.2020 - 09.2022
After School Aide
Kids Unlimited Of Oregon
11.2019 - 03.2020
Barista
The Human Bean
02.2017 - 07.2019
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