Ingrid Espinoza
Dothan,AL
Summary
At The Blushing Bride, I enhanced client satisfaction and boosted sales through innovative upselling. Skilled in time management and adaptable to changing environments, I significantly contributed to team success and client satisfaction. Demonstrated excellence in both customer service and patient care at Southeast Health, showcasing active listening and basic life support skills.
Overview
3
3
years of professional experience
Work History
Sales Representative
The Blushing Bride
09.2021 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Patient Care Technician
Southeast Health
05.2024 - 09.2024
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Education
Associates Degree In Nursing - Nursing
George C Wallace Community College
Dothan, ALHigh School Diploma -
Dothan High School
Dothan, AL05.2022
Skills
- Time management
- Team leadership
- Basic life support
- Adaptable
- Team collaboration
- Active listening
- Sales strategies
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Technician
Southeast Health
05.2024 - 09.2024
Sales Representative
The Blushing Bride
09.2021 - Current
Associates Degree In Nursing - Nursing
George C Wallace Community College
High School Diploma -
Dothan High School
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