Sara Owda
Cincinnati
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Cafe Italia. Proven ability to enhance guest engagement and satisfaction through personalized service and effective conflict resolution. Certified in food management, with expertise in cash handling and a commitment to maintaining a safe, organized environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Sugar and Spice
10.2024 - 08.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Manager
Cafe Italia
01.2022 - 09.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Server
Malones
04.2018 - 12.2021
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Bachelor of Science -
Eastern Kentucky University
Richmond, KYSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Manager Food Certification (expires 2026)
Certification
Serv Safe Manager Food Certification (expires 2026)
Languages
Arabic
Timeline
Server
Sugar and Spice
10.2024 - 08.2025
Manager
Cafe Italia
01.2022 - 09.2024
Server
Malones
04.2018 - 12.2021
Bachelor of Science -
Eastern Kentucky University
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