Sara Pfeffer

Greeting patients with a positive and kind attitude to enhance their experience.

Efficiently checking in patients for their scheduled appointments.

Creating a warm & welcoming check-in process for patients.

Assisting patients as needed with completion of required forms for testing.

Answering incoming phone calls timely.

Reviewing incoming faxes and handling accordingly.

Making sure to have all proper information collected from patient and all required information ready for technician.

Maintaining patient confidentiality in compliance with healthcare regulations.

Scheduling patients for exams they have received a script for from their physician.

Assisting patients coming from Urgent Care for x-rays.

Collecting patient copays as needed.

Sorting & processing all incoming mail at the corporate office and redirecting to the appropriate departments. This daily process included reading the incoming mail, determining the correct center the patient was located at, uploading a copy to the patient's document tab in the PCC system and/or notifying the collector or center staff handling that specific account that it was received.

Working with the CBO Insurance Dept. in assembling refund packets monthly and proving the necessary information for our AP Dept. for processing insurance refund checks

Answering calls in regard to insurance refunds and communicating with collections agencies.

Mailing out refund checks to the appropriate insurance companies and collection agencies.

Responding to emails in a timely manner.

Mailing claims forms and medical records to the appropriate insurance companies.

Performing various clerical tasks such as printing, copying, faxing, and mailing documents.

Delivering positive customer experiences by addressing concerns related to transactions and purchased products.

Cash handling - customer transactions, counting register tills, and cashing out associate paychecks, as well as lottery and Western Union payouts.

Lottery machine experience with the sale & pay out of lottery tickets.

Providing assistance to the cashier team with any issues that arise during their transactions, as well as running the front end of the store when needed.

Answering calls & directing them to the appropriate dept as necessary.

Sorting and hanging pricing tags for the sales ad changes.

Assisting with packaging bakery products for sale.

Providing excellent customer service to our customers.

Cashiering and cash handling - customer transactions, counting register tills, and cashing out associate paychecks, as well as lottery and Western Union payouts.

Resolving customer concerns regarding transactions and purchased products, enhancing overall customer experience.

Western Union money transfers.

Lottery machine experience.

Daily time & attendance records for associates.

Making floral arrangements and processing floral deliveries.

Assembling balloon orders for customers.

Cooking and packaging bakery products.

Sorting and hanging the pricing tags for the sales ad changes.

Processing and stocking the general merchandise/health & beauty deliveries.