Sara Pickard
Busti,NY
Summary
Dynamic and customer-focused professional with experience at Chautauqua Harbor Hotel, excelling in team collaboration and effective time management. Proven ability to enhance guest satisfaction through exceptional service and efficient reservation management. Skilled in multitasking and maintaining a welcoming atmosphere, consistently achieving positive feedback in high-pressure environments.
Overview
2026
2026
years of professional experience
Work History
Host
Chautauqua Harbor Hotel
Celoron, NY
2024 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservations and waitlists efficiently using restaurant management software.
- Assisted in maintaining cleanliness and organization of dining area.
- Collaborated with kitchen staff to optimize service flow during peak hours.
- Addressed guest inquiries and concerns promptly, enhancing customer satisfaction.
- Supported team members during busy shifts, fostering a cooperative environment.
- Learned menu offerings and daily specials to provide accurate information to guests.
- Monitored dining area to ensure timely service and guest needs were met.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Sales Associate
McDonalds
2024 - 06.2024
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
- Operated cash register efficiently, ensuring accurate transactions and maintaining balanced drawers.
- Collaborated with team members to maintain cleanliness and organization of dining and kitchen areas.
- Assisted in training new staff on operational procedures and customer service standards.
Sales Associate
Tim Hortons
Jamestown, NY
2023 - 06.2024
- Implemented upselling techniques, enhancing customer experience and increasing average order value.
- Participated in promotional activities, effectively communicating offers to customers to boost sales.
- Adapted quickly to fast-paced environment, consistently meeting service times during peak hours.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Southwestern Central High School
Jamestown, CO06.2024
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
Timeline
Host
Chautauqua Harbor Hotel
2024 - Current
Sales Associate
McDonalds
2024 - 06.2024
Sales Associate
Tim Hortons
2023 - 06.2024
Southwestern Central High School