SARA REHAN
Savage,MN
Summary
A results-driven and detail-oriented Product manager with proven accomplishments in driving growth and improved user experience. Consumer-centric approach with a focus on quality and compliance with government regulations, bringing thorough knowledge of Agile framework/Scrum, SDLC, digital product strategy, project planning, UX/UI, accessibility, analytics and forecasting.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sr. Product Manager
Optum, United Health Group
05.2022 - Current
- Working on providing a legally compliant Personal Support Network to users to authorize legal representatives and Power of Attorneys to manage their healthcare accounts.
- Increased Home Delivery sales by 18% by providing a seamless user experience, in compliance with CMS (Center of Medicare and Medicaid Services) and other government regulations.
- Call obviation by 13% by digitally enabling users to provide consent for orders-related auto-dialers under Telephone Consumer Privacy Act (TCPA) - an FCC regulation.
- Enable a connected experience that alleviates navigational hurdles across the site, and orchestrate relevant content, tools, resources in a way that are accessible in one place, on-demand and connected.
- Responsible for collaborating on requirements documentation, UX/UI review, OMEGA review (Privacy, Compliance and Legal), project delivery, backlog prioritization, stakeholder management and UAT of the digital experience.
Sr. Capability Analyst
OptumRx
05.2020 - 05.2022
- Onboarded more than a million members to Savings Center, that aims at providing a central location for savings based on active prescriptions. 27% of the population that was presented with an opportunity to switch to Home Delivery took advantage of it, increasing HD orders by 3%. Launched an improved experience for Pharmacy Locator to drive customer satisfaction and NPS scores.
- Currently in process of adopting SAFe in partnership with other Product Owners, create a clear product road-map, prioritize Product Increments for five sprints in advance, identifying cross-functional dependencies to reduce Time to Value (TTV) and Time to Deliver (TTD).
- Worked on white label client implementation to provide the right branding experience for the client based on their requirements.
Business Analyst
BlueStem Brands Inc
10.2018 - 04.2020
- Worked in Agile software development environment, translated business requirements into User Stories with Acceptance Criteria, and assisted other Product Owners in product road-mapping to identify business priorities using Aha!
- Improved cash flow to the company by partnering with Goldman Sachs for Accounts Receivables, by representing my squad in this major initiative that involved providing the vendor with all new credit originations and re-aged accounts that involved data mapping, validation and collaboration across teams.
- To comply with government and state regulation, researched and mapped databases pertaining to credit/payments products, to assist developers in extracting customer information per Customer's rights under California Consumer Privacy Act.
- Provided a thorough analysis of data points involved in displaying incremental payment chart to the customer that was in compliance and conformity with state regulations, and true depiction of actual account charges.
Content Layout Technician
IWCO
09.2017 - 10.2018
- Performed content layout work according to instructions and department standards, creating custom layouts to meet client-specific requirements and quality assurance.
Applications Engineer Intern
Shutterfly Business Solutions, Shutterfly
01.2017 - 06.2017
- Assisted in data file analysis and document composition (using GMC, Messagepoint, MS Project), resolving internal/external inquiries related to input/output requirements, intended usage, strategic planning, and alignment of these elements to internal checks, controls, and quality assurance.
Education
MASTER OF SCIENCE M.S - Information Technology
University of St. Thomas
Saint Paul, MN06.2023
Master of Business Administration - Human Resources Management
Fatima Jinnah Women University
Rawalpindi, Pakistan12.2008
Skills
- Diagramming tools: Figma/Miro, Workfront/Qualtrics/MS Visio, Confluence/Gliffy, Lucid Chart, Balsamiq, Ninjamock, Violet
- Project management/Collaboration Tools: Rally, Aha!, Jira, Trello, Sharepoint, Adobe Experience Manager, MS Office/Project/Teams
- Programming languages: Java, HTML/CSS, SQL, R
Certification
Graduate Certificate in Business Analysis - University of St. Thomas 2023
Certified Scrum Product Owner - CSPO / Scrum Alliance 2022
Certified Associate in Project Management - CAPM / PMI 2018
Timeline
Sr. Product Manager
Optum, United Health Group
05.2022 - Current
Sr. Capability Analyst
OptumRx
05.2020 - 05.2022
Business Analyst
BlueStem Brands Inc
10.2018 - 04.2020
Content Layout Technician
IWCO
09.2017 - 10.2018
Applications Engineer Intern
Shutterfly Business Solutions, Shutterfly
01.2017 - 06.2017
MASTER OF SCIENCE M.S - Information Technology
University of St. Thomas
Master of Business Administration - Human Resources Management
Fatima Jinnah Women University
Graduate Certificate in Business Analysis - University of St. Thomas 2023
Certified Scrum Product Owner - CSPO / Scrum Alliance 2022
Certified Associate in Project Management - CAPM / PMI 2018
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