Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SARA REHAN

Savage,MN

Summary

A results-driven and detail-oriented individual, seeking a position in product management, where I can build on my current skill set to contribute to the profitability of the organization. Bringing thorough knowledge of Agile framework/Scrum, SDLC, product road-mapping, digital products, project planning, strategic planning and managing project deliverables while maintaining quality and avoiding scope-creep.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sr. Product Manager

OptumRx, UHG
06.2023 - Current
  • Monitor KPIs : such as conversion rates, user engagement metrics, tNPS, task completion, and self-service of digital products maintaining a MOM tNPS of 23+.
  • Identify and resolve user issues : Prioritized user experience and streamlined processes, resulting in ~3% reduction in user calls and a 2% increase in auto refill enrollments.
  • Product strategy and vision : including identifying key market opportunities, owning strategy and product roadmaps, and delivering against ambitious revenue targets, e.g. ~2M in cost savings by promoting paperless communication.
  • Stakeholder management: Communicate product progress and updates to stakeholders. Collaborate with cross-functional teams to design, develop and launch new digital products.

Sr. Product Manager

United Healthcare, UHG
05.2022 - 05.2023
  • Evaluated user experience and compliance: Ensured compliance with government regulations (CMS, TCPA) for a healthcare platform, demonstrating strong understanding of policy and legal requirements.
  • Identified and resolved user issues: Prioritized user experience and streamlined processes, resulting in bringing a Rewards program in-house and onboarding new clients.
  • Prioritized and managed projects: Collaborated with cross-functional teams (UX/UI, legal) to ensure adherence to standards and deliver a seamless user experience through requirements documentation, stakeholder management, and backlog prioritization, demonstrating strong organizational and communication skills.

Sr. Capability Analyst

OptumRx, UHG
05.2020 - 05.2022
  • Increased user adoption: Onboarded over 1 million members to a new platform, resulting in a 7% conversion rate for a key feature (switching to home delivery).
  • Improved user experience: Launched an enhanced Pharmacy Locator tool, contributing to higher customer satisfaction and positive Net Promoter Scores (NPS).
  • Streamlined processes: Adopted SAFe framework and created a clear product roadmap, prioritizing product increments and identifying dependencies to reduce time to value (TTV) and time to delivery (TTD).

Business Analyst

BlueStem Brands Inc
10.2018 - 04.2020
  • Translated complex business requirements into user stories with clear acceptance criteria , ensuring digital experience aligned with user needs.
  • Collaborated with product owners to prioritize product roadmaps using tools like Aha! , demonstrating strategic thinking and ability to identify key priorities.
  • Assisted developers in extracting customer information following the California Consumer Privacy Act (CCPA) regulations , highlighting understanding of user privacy and data protection principles.

Content Layout Technician

IWCO
09.2017 - 10.2018
  • Developed meticulous attention to detail through consistent adherence to client-specific requirements and quality assurance standards.

Applications Engineer Intern

Shutterfly Business Solutions, Shutterfly
01.2017 - 06.2017
  • Gained experience in analyzing data and technical documentation (e.g., GMC, Messagepoint, MS Project) to address internal and external inquiries.
  • Honed communication skills by resolving inquiries related to diverse topics like input/output requirements, intended usage, and strategic planning.

Education

Master of Science - Information Technology

University of St. Thomas
Saint Paul, MN
06.2023

Master of Business Administration - Human Resources Management

Fatima Jinnah Women University
Rawalpindi, Pakistan
12.2008

Skills

  • Requirements gathering, Product Strategy and vision, product and project management, decision-making, problem-solving, attention to detail, analytical skills, cross-team collaboration, Customer focus, Agile product development
  • Figma, Miro, Workfront, Qualtrics, Glassbox, Adobe, Aha!, Rally, SharePoint, JIRA, Confluence, Lucid Chart, Ninjamock, HTML/CSS, SQL, R

Certification

Graduate Certificate in Business Analysis - University of St. Thomas 2023

Certified Scrum Product Owner - CSPO / Scrum Alliance 2022

Certified Associate in Project Management - CAPM / PMI 2018

Timeline

Sr. Product Manager

OptumRx, UHG
06.2023 - Current

Sr. Product Manager

United Healthcare, UHG
05.2022 - 05.2023

Sr. Capability Analyst

OptumRx, UHG
05.2020 - 05.2022

Business Analyst

BlueStem Brands Inc
10.2018 - 04.2020

Content Layout Technician

IWCO
09.2017 - 10.2018

Applications Engineer Intern

Shutterfly Business Solutions, Shutterfly
01.2017 - 06.2017

Master of Science - Information Technology

University of St. Thomas

Master of Business Administration - Human Resources Management

Fatima Jinnah Women University

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