Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SARA REHAN

MN

Summary

A results-driven and detail-oriented individual, seeking a position in product management, where I can build on my current skill set to contribute to the profitability of the organization. Bringing thorough knowledge of Agile framework/Scrum, SDLC, product road-mapping, digital products, project planning, strategic planning and managing project deliverables while maintaining quality and avoiding scope-creep.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sr. Product Manager - Digital

OptumRx, United HealthGroup
Eden Prairie, MN
06.2023 - Current
  • Identify and resolve user issues: Prioritize user experience and streamline processes, resulting in 13% reduction in user calls and a 9% increase in Rx Home delivery transactions this year.
  • Monitor KPIs: such as conversion rates, user engagement metrics, tNPS, usage patterns to measure success of digital products maintaining a MOM tNPS of 23+.
  • Develop and execute the product strategy: including identifying key market opportunities, owning strategy and product roadmaps, and delivering against ambitious revenue targets, like 11% paperless adoption rate.

Sr. Product Manager

UHC, United Health Group
Eden Prairie, MN
05.2022 - 05.2023
  • Prioritized and managed projects: Collaborated with cross-functional teams (UX/UI, legal, Marketing & Analytics) to ensure adherence to standards and deliver a seamless user experience through requirements documentation, stakeholder management, and backlog prioritization, demonstrating strong organizational and communication skills.
  • Promoted digital adoption: Launched a Rewards Program to encourage a healthy lifestyle, which gained 26% digital engagement in the first quarter. Collaborated on requirements documentation, project delivery, managing priorities, stakeholder management, and UAT of the program for a larger group of clients.

Sr. Capability Analyst

OptumRx
Eden Prairie, MN
05.2020 - 05.2022
  • Increased user adoption: Onboarded over 1 million members to a new platform, resulting in a 27% conversion rate for a key feature (switching to home delivery).
  • Improved user experience: Launched an enhanced Pharmacy Locator tool, contributing to higher customer satisfaction and positive Net Promoter Scores (NPS).
  • Streamline processes: Adopted SAFe framework and created a clear product roadmap, prioritizing product increments and identifying dependencies to reduce time to value (TTV) and time to delivery (TTD)

Business Analyst

BlueStem Brands Inc
Eden Prairie, Minnesota
10.2018 - 04.2020
  • Translated complex business requirements into user stories with clear acceptance criteria, ensuring digital experience aligned with user needs.
  • Collaborated with product owners to prioritize product roadmaps using tools like Aha!, demonstrating strategic thinking and the ability to identify key priorities.
  • Assisted developers in extracting customer information following the California Consumer Privacy Act (CCPA) regulations, highlighting understanding of user privacy and data protection principles.
  • Maintained a clear road-map, elicited requirements, created process flows, and collaborated with other product owners, to improve issues related to customer accounts, credit accounts, compliance etc.

Content Layout Technician

IWCO
Chanhassen, Minnesota
09.2017 - 10.2018
  • Developed meticulous attention to detail through consistent adherence to client-specific requirements and quality assurance standards.

Applications Engineer Intern

Shutterfly Business Solutions, Shutterfly
Shakopee, Minnesota
01.2017 - 06.2017
  • Gained experience in analyzing data and technical documentation (e.g., GMC, Messagepoint, MS Project) to address internal and external inquiries.
  • Honed communication skills by resolving inquiries related to diverse topics, such as input/output requirements, intended usage, and strategic planning.

Education

Master of Science - Information Technology

University of St. Thomas
Saint Paul, MN
12-2023

Master of Business Administration - Human Resources Management

Fatima Jinnah Women University
Rawalpindi, Pakistan
12.2008

Skills

  • Diagramming tools: Miro, MS Visio, Confluence/Gliffy, Lucid Chart, Balsamiq, Ninjamock, Violet
  • Project management/Collaboration Tools: Rally, Aha!, Jira, Trello, Sharepoint, Adobe Experience Manager, MS Office/Project/Teams
  • Programming languages: Java, HTML/CSS, SQL, R

Certification

Certified Scrum Product Owner - CSPO / Scrum Alliance 2022

Certified Associate in Project Management - CAPM / PMI 2018

Timeline

Sr. Product Manager - Digital

OptumRx, United HealthGroup
06.2023 - Current

Sr. Product Manager

UHC, United Health Group
05.2022 - 05.2023

Sr. Capability Analyst

OptumRx
05.2020 - 05.2022

Business Analyst

BlueStem Brands Inc
10.2018 - 04.2020

Content Layout Technician

IWCO
09.2017 - 10.2018

Applications Engineer Intern

Shutterfly Business Solutions, Shutterfly
01.2017 - 06.2017

Master of Science - Information Technology

University of St. Thomas

Master of Business Administration - Human Resources Management

Fatima Jinnah Women University

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SARA REHAN