Sara Reilly
Grand Rapids
Summary
Experienced shift manager skilled in training and mentoring team members. Proven ability to streamline operations, improve workflow efficiency, and enhance guest engagement in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Dublin Hall
Grand Rapids, MI
02.2026 - Current
- Provided exceptional customer service by efficiently taking orders and addressing guest inquiries.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages.
- Assisted in training new servers on menu knowledge and service protocols.
Valet Cashier
JW Marriott
Grand Rapids, MI
09.2023 - 01.2026
- Processed guest payments accurately using TOAST / MICROS
- Managed vehicle retrieval and parking efficiently during peak hours
- Assisted guests with inquiries regarding valet services
- Coordinated with front desk staff to streamline guest check-in and check-out processes.
Shift Manager
Jamba Juice
Orland Park, IL
10.2020 - 08.2023
- Supervised daily operations
- Trained and mentored team members on product knowledge and customer service techniques.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Implemented procedures that improved workflow efficiency during peak hours.
Education
Bachelor of Arts - Criminal Justice
Grand Valley State University
Allendale, MI06.2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Accomplishments
Named Associate of the Month at Jamba Juice May 2021, January 2022, and March 2023. Named Associate of the Month at JW Marriott July 2025.
Certification
ServSafe Food and Alcohol Safety
Timeline
Server
Dublin Hall
02.2026 - Current
Valet Cashier
JW Marriott
09.2023 - 01.2026
Shift Manager
Jamba Juice
10.2020 - 08.2023
Bachelor of Arts - Criminal Justice
Grand Valley State University