Sara Rogers
Vancouver,WA
Summary
Results-driven supervisor with expertise in staff supervision, employee training, and performance evaluation. Committed to enhancing team performance and ensuring safety compliance to achieve operational excellence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Supervisor
Goodwill Industries of the Columbia Willamette
Portland, Oregon
08.2016 - 11.2025
- Key holder to open & close the store. Complete daily $deposits.
- Safety chairperson
- Supervised daily operations and staff in retail and production environments.
- Trained and mentored team members on job responsibilities and safety protocols.
- Coordinated schedules to ensure adequate coverage during peak hours.
- Assisted in implementing process improvements for efficiency in workflows.
- Conducted performance evaluations and provided constructive feedback to employees.
- Enforced compliance with organizational policies and safety regulations consistently.
- Facilitated communication between management and staff to enhance teamwork efforts.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
Lead Cashier
Goodwill Industries of the Columbia Willamette
Portland, Oregon
08.2015 - 08.2016
- Trained new cashiers on procedures and customer service standards.
- Managed cash handling and ensured accuracy in transactions.
- Assisted customers with inquiries and resolved issues promptly.
- Monitored inventory levels and assisted in restocking merchandise.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed returns and exchanges efficiently while adhering to company policies.
Production Lead
Goodwill Industries of the Columbia Willamette
Portland, Oregon
08.2007 - 08.2015
- I worked daily with MGMT. & my TEAM to help achieve daily production goals.
- Trained & mentored new hires
- Coordinated production schedules and assigned tasks to employees.
- Ensured safety regulations were followed by all staff members.
- Equipped team members with proper hand tools, supplies and power equipment to safely and efficiently perform jobs without time-consuming interruptions during production.
Education
High School Diploma -
Woodland High School
Woodland, WA06-2000
Skills
- Staff supervision
- Employee training
- Performance evaluation
- Process improvement
- Safety compliance
- Customer relationship management
Certification
I completed SMDT classes-2017. Cashier certification-2017. DPSST class-2017-Not current. CPR training-not current.
Timeline
Supervisor
Goodwill Industries of the Columbia Willamette
08.2016 - 11.2025
Lead Cashier
Goodwill Industries of the Columbia Willamette
08.2015 - 08.2016
Production Lead
Goodwill Industries of the Columbia Willamette
08.2007 - 08.2015
High School Diploma -
Woodland High School