Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sara Rua Monsalve

Miami,FL

Summary

Organized and motivated eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Florida Power & Light Company
06.2022 - Current
  • Generalist, High bill, and Telemarketing trained.
  • Responded to customer requests for products, services, and company information.
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Cashier

Walmart
10.2020 - 01.2022
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.

cashier

Aeropostale
11.2019 - 03.2020
  • Processed refunds for worn, damaged and broken merchandise.
  • Answered customer questions, provided store information and directed customers to designated store areas.
  • Recommended complementary and discounted items to customers to increase sales.

Volunteer

La Alianza Hispana
07.2019 - 08.2019
  • Set up tables and chairs and unloaded equipment for various volunteer events.
  • Encouraged people to be active in community through organizational events and projects.
  • Engaged in community outreach to aid program mission centered on community support and enrichment.
  • Assisted with special events and programs.

Education

Bachelor of Science - Information Technology

Florida International University
Miami, FL
12.2025

Skills

  • Proficient in Word and Powerpoint
  • Communication skills,
  • Teamwork
  • collaboration
  • Customer Service
  • Support services

Certification

Adobe photoshop certified

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Florida Power & Light Company
06.2022 - Current

Cashier

Walmart
10.2020 - 01.2022

cashier

Aeropostale
11.2019 - 03.2020

Volunteer

La Alianza Hispana
07.2019 - 08.2019

Bachelor of Science - Information Technology

Florida International University

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Sara Rua Monsalve