Sara Rua Monsalve
Miami,FL
Summary
Organized and motivated eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Florida Power & Light Company
06.2022 - Current
- Generalist, High bill, and Telemarketing trained.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Cashier
Walmart
10.2020 - 01.2022
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
cashier
Aeropostale
11.2019 - 03.2020
- Processed refunds for worn, damaged and broken merchandise.
- Answered customer questions, provided store information and directed customers to designated store areas.
- Recommended complementary and discounted items to customers to increase sales.
Volunteer
La Alianza Hispana
07.2019 - 08.2019
- Set up tables and chairs and unloaded equipment for various volunteer events.
- Encouraged people to be active in community through organizational events and projects.
- Engaged in community outreach to aid program mission centered on community support and enrichment.
- Assisted with special events and programs.
Education
Bachelor of Science - Information Technology
Florida International University
Miami, FL12.2025
Skills
- Proficient in Word and Powerpoint
- Communication skills,
- Teamwork
- collaboration
- Customer Service
- Support services
Certification
Adobe photoshop certified
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Florida Power & Light Company
06.2022 - Current
Cashier
Walmart
10.2020 - 01.2022
cashier
Aeropostale
11.2019 - 03.2020
Volunteer
La Alianza Hispana
07.2019 - 08.2019
Bachelor of Science - Information Technology
Florida International University