Sara Sahuque
Lacombe,LA
Summary
Driven professional with a proven track record, adept in complex problem-solving and client relationship management. Demonstrated dependability and attention to detail, enhancing operational efficiency and service quality. Skilled in quality assurance and customer service, contributing to significant process improvements. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. Adept at multitasking in fast-paced environments to solve customer problems by developing and implementing successful solutions based on business requirements and customer needs. Looking to grow professionally alongside an expanding team.
Overview
13
13
years of professional experience
Work History
Delivery Driver
FedEx:Ground
10.2022 - Current
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
Customer Service Coordinator
Renovaire LLC
01.2012 - 09.2022
- Explained charges, fees, terms of sales, and service agreements to customers daily.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated logistics for customer orders.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Education
High School Diploma -
East Jefferson High School
Metairie, LA05.1996
Skills
- Quality Assurance
- Dispatch Communication
- Complex Problem-Solving
- Client Relationship Management
- Advanced planning
- Dependable and reliable
- Attention to Detail
- Customer service excellence
- Complaint Handling
- Call flow maximization
- Complaint resolution
- Staffing coordination
- Quote Preparation
Timeline
Delivery Driver
FedEx:Ground
10.2022 - Current
Customer Service Coordinator
Renovaire LLC
01.2012 - 09.2022
High School Diploma -
East Jefferson High School
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