Sara Satchwill
Aurora,Indiana
Summary
Dynamic F&B Supervisor at Hollywood Casino Aurora with a proven track record in enhancing team performance and customer satisfaction. Skilled in food and beverage operations and staff scheduling, I successfully streamlined inventory management and fostered a supportive workplace culture, leading to increased employee retention and optimized service delivery.
Knowledgeable with strong background in overseeing daily F&B operations and enhancing customer satisfaction. Managed teams to deliver high-quality service and streamlined processes to optimize efficiency. Demonstrated leadership and problem-solving skills to maintain smooth operations and ensure guest satisfaction.
Overview
20
20
years of professional experience
Work History
F&B Supervisor
Hollywood Casino Aurora
Lawrenceburg, IN
12.2023 - Current
- Enhanced team productivity by providing ongoing training, coaching, and performance evaluations for F&B staff members.
- Improved customer satisfaction by ensuring prompt and accurate service in a fast-paced environment.
- Streamlined inventory management with diligent tracking and regular communication with suppliers to ensure adequate stock levels.
- Increased employee retention by fostering a supportive workplace culture that encouraged growth opportunities and open communication.
- Developed positive relationships with guests, addressing concerns promptly and professionally to enhance overall experience.
- Optimized scheduling processes to ensure adequate staffing levels during peak hours while controlling labor costs effectively.
- Ensured compliance with local health regulations, maintaining a clean and sanitary work environment at all times.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
F&B Manager
Double Tree Hotel By Hilton
Erlanger, KY
03.2022 - 10.2024
- Established a loyal customer base by delivering exceptional service and consistently exceeding guest expectations.
- Fostered positive relationships with vendors, negotiating contracts for optimal pricing on products and services.
- Reduced labor costs while maintaining exceptional service standards by effectively managing employee schedules and shift assignments.
- Enhanced team performance through effective staff training and development programs.
- Managed financial aspects of the F&B department, ensuring budget compliance and profitability.
- Collaborated with chefs to develop innovative menus that catered to diverse clientele tastes and preferences.
- Oversaw all aspects of event planning, including menu creation, staffing, setup, and teardown for successful execution.
Server/Bartender
CVG Airport
Erlanger, KY
08.2013 - 04.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender Shift Manager
Brickyard Cafe
Lawrenceburg, IN
01.2011 - 07.2013
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
Health Unit Coordinator
St. Elizabeth Medical Center
Florence, KY
04.2005 - 10.2010
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Aided physicians'' workflow efficiency by accurately transcribing orders into appropriate systems.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Maintained accurate records as a monitor watcher in TCU.
Education
Associate of Applied Science - Nursing
Beckfield College
Florence, KYCertificate of Technical Studies - Medical Technology
Beckfield College
Florence06-2004
Skills
- Food and beverage operations
- Scheduling staff
- Sanitation standards
- Food presentation
Timeline
F&B Supervisor
Hollywood Casino Aurora
12.2023 - Current
F&B Manager
Double Tree Hotel By Hilton
03.2022 - 10.2024
Server/Bartender
CVG Airport
08.2013 - 04.2022
Bartender Shift Manager
Brickyard Cafe
01.2011 - 07.2013
Health Unit Coordinator
St. Elizabeth Medical Center
04.2005 - 10.2010
Associate of Applied Science - Nursing
Beckfield College
Certificate of Technical Studies - Medical Technology
Beckfield College