Sara Schmoll
73 Hood Street,VT
Summary
Dynamic customer service professional with extensive experience at Shaw's Supermarket, excelling in problem-solving and cash handling. Proven track record in training and managing teams, enhancing customer satisfaction, and reducing complaints. Skilled in Microsoft Office and knowledgeable in anti-money laundering regulations, fostering loyalty through exceptional service and relationship-building.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
Shaw's Supermarket
10.2022 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of 45 customer service representatives and cashiers, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Trained newly hired service desk associates on Anti-Money Laundering policies and procedures.
- Maintained standards of cash handling procedures with all cashiers, supervisors, and bookkeepers.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
Customer Service Representative
Shaw's Supermarket
09.2020 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Responded to customer requests for products, services, and company information.
- Conducted daily transactions for customers via Western Union while maintaining proper Anti-Money Laundering procedures.
Cashier
Shaw's Supermarket
05.2020 - 09.2020
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Education
Winooski High School
Winooski, VTSkills
- Customer service
- excellent written and verbal communication skills
- Proficient in Microsoft Outlook, Word, and Excel
- Customer focused
- Cash handling
- Knowledge of anti-money laundering regulations
- Skilled in resolving disputes
- Schedule management
- Training and coaching
- Staff management
- Personnel training and development
Timeline
Customer Service Manager
Shaw's Supermarket
10.2022 - Current
Customer Service Representative
Shaw's Supermarket
09.2020 - 10.2022
Cashier
Shaw's Supermarket
05.2020 - 09.2020
Winooski High School
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