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SARA SEDER
Miami,FL
Summary
Operations Analyst with advanced analytical skills and track record of identifying complex issues, collecting information, and developing practical solutions to problems. Strong written and oral communication skills to summarize and present findings to decision makers and develop strategic recommendations. Self-motivated, ambitious, detail-oriented, and well versed in balancing priorities and meeting deadlines under pressure. Adapts quickly to challenges and changing environments.
Overview
6
6
years of professional experience
Work History
Client Relations Analyst
Dimension Capital Management
Coral Gables, FL
02.2025 - Current
- Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
- Increased customer satisfaction by analyzing feedback and implementing necessary changes.
- Optimized operational efficiency by redesigning workflow processes.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collaborated with cross-functional teams to enhance data accuracy and reporting efficiency.
- Led initiatives to streamline data collection processes, improving overall workflow efficiency.
- Presented findings to senior management, influencing strategic decision-making for asset allocation.
Senior Operations Analyst, Foreign Exchange
Goldman Sachs - Global Markets Division
Salt Lake City, Utah
07.2022 - 02.2025
- Worked with Corporate Clientele to process high value daily foreign exchange transactions, sustaining seamless operational flow.
- Automated processes in the space of 'Vanilla trades', allowing more focus on sensitive clients and large deals (> $50mm equivalent) through collaboration with our engineering team.
- Collaborated on the floor across the FICC department (IRP, Credit, Sales, Trading, etc.) to cross trade products, further benefiting both the firm and the client.
Customer Service Representative
Florida Department of Economic Opportunity (FLDEO)
Tallahassee, Florida
05.2020 - 11.2021
- Assisted claimants with their reemployment assistance benefits during the peak time of the COVID-19 Pandemic.
- Navigated systems with claimants to ensure data was submitted properly and assisting with resolving issues or referring to others as necessary.
- Secured and managed personal private information such as SSN, addresses, and banking information ensuring confidentiality.
- Enhanced professional communication skills by managing over 500 hours of phone calls, improving client satisfaction.
Education
B. S. - Management Information Systems
Florida State University
Tallahassee, FL05-2022
Skills
- Microsoft Excel
- Teamwork & Collaboration
- Client Relationship Management
- Communication & Interpersonal Skills
- Problem Solving Skills
- Commitment to Excellence
- Integrity, ethical standards and sound judgment
Affiliations
- Member
- Alpha Phi Gamma Phi Chapter - Florida State University
- 08/2019 - Present
- Florida
Interests
Timeline
Client Relations Analyst
Dimension Capital Management
02.2025 - Current
Senior Operations Analyst, Foreign Exchange
Goldman Sachs - Global Markets Division
07.2022 - 02.2025
Customer Service Representative
Florida Department of Economic Opportunity (FLDEO)
05.2020 - 11.2021
B. S. - Management Information Systems
Florida State University