Sara Shera
Saint Augustine,FL
Summary
Dynamic and results-driven professional with extensive experience in retail. Proven track record in enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in money handling and team leadership, successfully managing operations and driving sales through innovative merchandising strategies. Committed to fostering a positive work environment and achieving operational excellence.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Dollar Tree
Jacksonville, FL
09.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Shift Supervisor
CVS Pharmacy
Jacksonville, FL
05.2020 - 09.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Enhanced customer satisfaction with exceptional service and prompt resolution of concerns.
Store Manager
Salina Nails
Fleming Island, FL
01.2017 - 05.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
Education
Associate of Science - Medical Technology
University of Florida
Gainesville, FL06-2027
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Task delegation
- Goal setting
- Multitasking and organization
Languages
Albanian
Native or Bilingual
Timeline
Assistant Manager
Dollar Tree
09.2024 - Current
Shift Supervisor
CVS Pharmacy
05.2020 - 09.2024
Store Manager
Salina Nails
01.2017 - 05.2020
Associate of Science - Medical Technology
University of Florida