SARA SKAPINAC

Objective

Dedicated and results-driven Assistant Property Manager with extensive experience, now assisting in managing over 500 rental properties, ranging from luxury apartments to subsidized housing. Proven ability to streamline operations, facilitate tenant onboarding, and ensure smooth transitions during property acquisitions. Adept at maintaining high occupancy levels, improving tenant satisfaction, and managing delinquency efficiently.

Riparian Property Management – [Pittsburgh, Pa]
8/20/24– Present

Successfully onboarded and transitioned tenants following the acquisition of properties from the previous company.

Managed a diverse portfolio of over 500 properties, including luxury rentals in Lawrenceville and subsidized housing in multiple outlying areas.

Coordinated with property management teams to ensure timely property turnovers and reduce vacancies.

Scheduled property tours, conducted leasing presentations, and followed up with prospects to close leases.

Performed comprehensive move-in and move-out inspections, ensuring that all properties met company standards and tenant expectations.

Monitored delinquency and worked closely with tenants to address payment issues, improving overall collection rates.

Generated lease agreements, ensured compliance with local laws and company policies, and facilitated timely execution of contracts.

Assisted with tenant communications, addressing concerns and resolving issues promptly to maintain a positive living experience.

• Commands rental increases of 15-20% on lease trade-ins, increased annual rental income by 9.82% growing from 4.7 million in June 2021 to 5.2 million in June 2023, demonstrating strong revenue growth and effective property management strategies
• Prospects and attracts potential tenants, manages listings in Appfolio and partner sites, conducts market research to assess changing trends to ensure continued occupancy and revenue stability
• Showed and leased commercial properties in the portfolio
• Handles resident relations, lease generation, renewal offers, monitors delinquency and magistrate filings
• Coordinates move ins and move outs between maintenance and cleaning with outgoing and incoming tenants

• Managed staff, coordinated all maintenance, obtained 3rd party contractors and vendors
• Responsible for monitoring the vacancy, ensured all units were inspected and market ready
• Prepared lease renewals, managed delinquency/collections
• Handled tenant and community relations
• Maintained occupancy and managed marketing strategies by leveraging online resources to meet and exceed occupancy goals
• Greeted, pre-qualified, followed-up with prospective tenants; processed and verified eligible tenant applications

• Developed and implemented an innovative strategy to get and keep occupancy up
• Ensured rent increases, assisted management with resident relations, addressed, investigated, and resolved tenant complaints
• Analyzed market and occupancy trends to identify changing conditions
• Maintained daily and weekly leasing reports and monthly market surveys
• Responsible for updating the website and marketing sites

• Created and won bids for several lucrative contracts for schools and municipalities
• Handled calls to potential clients and oversaw the social media department
• Acted as an account liaison, helped screen and conduct interviews during the hiring process
• Took over all marketing, document prep and production, created logos for our sister companies, made brochures and flyers, compiled RFQs and RFPS for accounts valued at up to $700,000 annually